Subject: Ticket Assigned - Conversation with elerie docto
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:32:11 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elerie docto elerie docto                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elerie docto Bot:  Hi Elerie Docto ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9507842335 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971556043386            11:02 AM, 15th Oc
 t                   badri                   Hi,Elerie Thank you for contacting us. My name is badri , I will be happy to assist you.           11:02 AM, 15th Oct                     elerie docto                             11:03 AM, 15th Oct                     elerie docto                    I placed an order just now paying using tabby but when I'm doing the payment it says I need to use another card. So I tried twice using the same card and the error it still the same, then I try another card so I made a total of 3 attempts.           11:06 AM, 15th Oct                   badri                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You c
 an also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           11:07 AM, 15th Oct                   badri                   Is there anything else I can assist you with today?           11:08 AM, 15th Oct                     elerie docto                    So I thought my order didn't go through and after awhile I received an email 3 times with different order confirmation numbers           11:08 AM, 15th Oct                     elerie docto                    Ok so my order really didn't go through?           11:09 AM, 15th Oct                   badri                   Yes           11:09 AM, 15th Oct                   badri                   That order has not been placed successfully           11:09 AM, 15th Oct                   badri                   Is there anything else I can assist you with today?           11:10 AM, 15th Oct                   badri                   It was a pleasure
  to assist you. Thank you for shopping with us.  Have a wonderful day.           11:12 AM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3228520