Subject: Ticket Assigned - Conversation with sajil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:15:26 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sajil sajil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sajil Bot:  Hi Sajil ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9507947061 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9507947061 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9507947061 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506858055            12:27 PM, 17th Oct                   Mohad                   Hi Sajil, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           12:28 PM, 17th Oct                     sajil                    16th Oct I placed a order and made payment through tabby           12:29 PM, 17th Oct                     sajil                    But tabby charged me and given me a order number 9507947061           12:29 PM, 17th Oct                     sajil                    But i don’t see any order under my splash account           12:29 PM, 17th Oct                     sajil                    I can’t my placed order           12:30 PM, 17th Oct                     sajil                    See my placed order           12:30 PM, 17th Oct                     sajil                             12:31 PM, 17th Oct                     sajil                    Please give me a clarification regarding this           12:32 PM, 17th Oct                   Mohad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:34 PM, 17th Oct                     sajil                    Ok           12:34 PM, 17th Oct                   Mohad                   This order number 9507947061 is not found on the system           12:35 PM, 17th Oct                   Mohad                   Please check again with Tabby team           12:35 PM, 17th Oct                     sajil                    They are telling to check with splash … what the .. are u guys making fun …           12:36 PM, 17th Oct                     sajil                    I need a proper clarity for this ..           12:37 PM, 17th Oct                     sajil                    U send the details to tabby           12:37 PM, 17th Oct                     sajil                    And ask them to refund           12:37 PM, 17th Oct                   Mohad                   Please check the correction of your order No: 9507947061           12:39 PM, 17th Oct                   Mohad                   I can't find it on the system           12:40 PM, 17th Oct                     sajil                    Did U see the screenshot which I sent           12:40 PM, 17th Oct                     sajil                    Below there is written a order number           12:41 PM, 17th Oct                   Mohad                   I could see that too. We can't inform you about an order which doesn't show up on the system           12:42 PM, 17th Oct                   Mohad                   Please check with Tabby team again           12:42 PM, 17th Oct                     sajil                    Then inform tabby that order is invalid and ask them make me refund           12:42 PM, 17th Oct                     sajil                    I already spoke with them they said splash has to give them the confirm regarding the invalid order           12:43 PM, 17th Oct                   Mohad                   They're the one who can confirm your order.           12:49 PM, 17th Oct                     sajil                    They said splash is not responding           12:51 PM, 17th Oct                     sajil                    when they have contacted           12:51 PM, 17th Oct                   Mohad                   When did you place your order?           12:54 PM, 17th Oct                     sajil                    16th October 12.09 AM           12:57 PM, 17th Oct                   Mohad                   We'd like to confirm you that order 9507947018 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:00 PM, 17th Oct                   Mohad                   Is there anything else I can help you with today?           01:04 PM, 17th Oct                   Mohad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:05 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3235478