Subject: Ticket Assigned - Conversation with roy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:04:15 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roy roy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roy Bot:  Hi Roy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9508066199 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555149902            12:35 PM, 17th Oct                   Mohad                   Hi Roy  , Thank you for contacting us. My name is Kabir , I will be happy to assist you.           12:38 PM, 17th Oct                     roy                    hai           12:38 PM, 17th Oct                     roy                    i ordered 2 items but 1 is canceled what is the reason           12:39 PM, 17th Oct                     roy                    9508066199 is the order number           12:40 PM, 17th Oct                     roy                    ?????           12:41 PM, 17th Oct                   Mohad                   We always do a quality check on our product to check if the product is in perfect condition to provide it to our customers. This particular product may not be in salable condition and that is why it is not shipped. ​Please accept our apology as ​you were not able to receive this item.           12:42 PM, 17th Oct                     roy                    how i get the refund           12:44 PM, 17th Oct                     roy                    i am paid the amout  taby instalment so how i recive  the particular item refund??           12:45 PM, 17th Oct                   Mohad                   You will be refunded soon to you account linked with Tabby.           12:47 PM, 17th Oct                     roy                    can i order that item again??           12:48 PM, 17th Oct                   Mohad                   But I'm afraid, you may face the same issue. As the item seems to be out of stock now.           12:51 PM, 17th Oct                   Mohad                   But It has not been updated on the website yet           12:51 PM, 17th Oct                   Mohad                   Is there anything else I can help you with today?           12:53 PM, 17th Oct                   Mohad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:57 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3235444