Subject: Ticket Assigned - Conversation with sally el sabrouty
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:01:54 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sally el sabrouty sally el sabrouty                    Bot:  Hi again! Bot:  Please enter your name Customer:  sally el sabrouty Bot:  Hi Sally El Sabrouty ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6358230242 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:46 PM, 14th Oct                     sally el sabrouty                    Still nobody contacted me for the assembly of the baby crib  
          03:46 PM, 14th Oct                     sally el sabrouty                    Please I need it this weekend!           03:47 PM, 14th Oct                     sally el sabrouty                    This is taking too long           03:47 PM, 14th Oct                   Zain                   Thank you for contacting us. How may I help you?           03:48 PM, 14th Oct                     sally el sabrouty                    I need you to send someone over to my address to assemble the baby crib           03:48 PM, 14th Oct                   Zain                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           03:48 PM, 14th Oct                     sally el sabrouty                    I already contacted u twice for the same matter           03:48 PM, 14th Oct                     sally el sabrouty                    You already said that before and nothing happened           03:49 PM, 14
 th Oct                   Zain                   please allow us some time to help you           03:49 PM, 14th Oct                     sally el sabrouty                    Give me a number to contact           03:49 PM, 14th Oct                     sally el sabrouty                    I need to speak to a manager           03:49 PM, 14th Oct                   Zain                   We request you to please allow us some time so we can work on this and do the needful.           03:50 PM, 14th Oct                     sally el sabrouty                    I am due this week and I need the baby crib assembled as soon as possible           03:50 PM, 14th Oct                   Zain                   We appreciate your patience.           03:50 PM, 14th Oct                   Zain                   Is there anything else may I assist you with today?           03:51 PM, 14th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a w
 onderful day.           03:54 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3225825