Subject: Ticket Assigned - Conversation with vinod
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 09:01:22 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vinod vinod                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vinod Bot:  Hi Vinod ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6358463388 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:10 PM, 14th Oct                     vinod                    Hi           08:11 PM, 14th Oct                     vinod                    order number is 6358463388. One ite
 m was not delivered           08:12 PM, 14th Oct                   Zain                   Thank you for contacting us. How may I help you?           08:12 PM, 14th Oct                     vinod                    I got only one item it was supposed to be pack of 2 Closet Pack of 2 - Floral and Gingham Print Pyjama Set           08:12 PM, 14th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:13 PM, 14th Oct                     vinod                    Ok           08:14 PM, 14th Oct                   Zain                   After checking           08:15 PM, 14th Oct                   Zain                   We apologize to you, after verification, the remaining products will be delivered from 3-5 days. Please contact us in case you did not receive the products on time           08:15 PM, 14th Oct                     vinod                    What are the remaining items           08:16 PM,
  14th Oct                     vinod                    It shows all delivered           08:16 PM, 14th Oct                     vinod                    What is the tracking number           08:16 PM, 14th Oct                   Zain                   You will get an sms with the info once its ready to ship           08:17 PM, 14th Oct                   Zain                   Is there anything else may I assist you with today?           08:17 PM, 14th Oct                     vinod                    Hello           08:18 PM, 14th Oct                   Zain                   Is there anything else may I assist you with today?           08:18 PM, 14th Oct                     vinod                    What is the tracking number           08:19 PM, 14th Oct                   Zain                   You will get an sms with the info once its ready to ship           08:19 PM, 14th Oct                     vinod                    What are the pending items           08:20 PM, 14th Oct        
            Zain                   we will check and let you know           08:22 PM, 14th Oct                     vinod                    Raise a complaint and share the token number           08:22 PM, 14th Oct                   Zain                   we will make sure this never happen to you again           08:24 PM, 14th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:26 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3227293