Subject: Ticket Assigned - on validation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:55:20 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  on validation User                    Hi           09:24 PM, 15th Oct                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:25 PM, 15th Oct                     User                    Can you please check if my last order is confirmed??           09:26 PM, 15th Oct                     User                    Thank you, we'll notify you when your order  1607904764 for Set of 3 - Solid Anti-Dust Fac. ready for collection from Max  Musact  City Centre.           09:26 PM, 15th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:28 PM, 15th Oct                     User                    Ok           09:28 PM, 15th Oct                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1607904752) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1607904764).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            09:29 PM, 15th Oct                     User                    Ok           09:30 PM, 15th Oct                     User                    So the order is placed??           09:30 PM, 15th Oct                   Sohaib                   Yes a new order was placed successfully which is: (1607904764).           09:31 PM, 15th Oct                   Sohaib                   Is there anything else I can help you with?           09:31 PM, 15th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:32 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3230112