Subject: Ticket Assigned - Conversation with ubaid
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:55:17 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ubaid ubaid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ubaid Bot:  Hi Ubaid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6358060560 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567609205 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ubaid, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  hi Customer:  i am inquiring about my recent order which is received incomplete Customer:  there are 2 items missing Customer:  ? Agent:  Please confirm if you are contacting regarding the following order number: 6358060560 Customer:  6358060560 Customer:  yes Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  ok Agent:  What are the massing items? Customer:  2 t shirt Customer:  https://www.centrepointstores.com/sa/en/Clothing/Boys/Tops/BABYSHOP-Juniors-Graphic-Print-T-shirt-with-Round-Neck-and-Short-Sleeves/p/163466218 Customer:  https://www.centrepointstores.com/sa/en/Clothing/Baby-Boys/Tops/BABYSHOP-Juniors-Graphic-Print-T-shirt-with-Short-Sleeves/p/162915621 Agent:  Are you sure this one Juniors Graphic Print T-shirt with Short Sleeves is not delivered Customer:  yes Customer:  my total items are 13 while i received 11 items Agent:  We will forward your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  IMAGE Customer:  you can check this delivery receipt Customer:  Qty 11 items Customer:  while i paid for 13 orders Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  We request you to please allow us some time so we can work on this and do the needful. Customer:  ok thanks Agent:  Is there anything else I can help you with today? Customer:  no thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  ubaid Bot:  Hi Ubaid ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:32 PM, 15th Oct                     ubaid                    ?           08:35 PM, 15th Oct                   Sohaib                   Hi Ubaid ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:37 PM, 15th Oct                     ubaid                    hi           08:37 PM, 15th Oct                     ubaid                    i recived my order item incomplete           08:37 PM, 15th Oct                     ubaid                    6359120329           08:37 PM, 15th Oct                     ubaid                    Spot Print Wide-Legged Jumpsuit with Short Frilly Sleeves           08:38 PM, 15th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:38 PM, 15th Oct                     ubaid                    this product does not have frill shirt only pant you send           08:38 PM, 15th Oct                   Sohaib                   163146005 - - Spot Print Wide-Legged Jumpsuit with Short Frilly Sleeves           08:39 PM, 15th Oct                     ubaid                    yes           08:39 PM, 15th Oct                     ubaid                    only pant is there           08:39 PM, 15th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we will create a return request at this moment from our end to avoid any delay that might be happened in the future would you please agree with me going ahead with that for you           08:41 PM, 15th Oct                     ubaid                    okay and i want to return lee cooper pink sweatshirt also           08:44 PM, 15th Oct                     ubaid                    thats bd quality           08:44 PM, 15th Oct                   Zain                   Thank you for allowing me the time to check. I appreciate your patience.           08:47 PM, 15th Oct                     ubaid                    2 items i want to return from this order           08:49 PM, 15th Oct                   Zain                   You can return the products within 14 days through one of the following options:  1- You can book your return online by logging into your account and going to order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and selecting the products you want to return.  2- You can visit the nearest branch of (Centerpoint) and return the product to the branch.  3- You can provide us with the full name of the products and the order number in order to create a return request from us.           08:50 PM, 15th Oct                   Zain                   Is there anything else may I assist you with today?           08:50 PM, 15th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:52 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3230009