Subject: Ticket Assigned - Different item Delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:54:50 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Different item Delivered mohammed ajeeb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed ajeeb Bot:  Hi Mohammed Ajeeb ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563925535            01:07 AM, 16th Oct                   Mazen                   Hi Mohammed, Thank you for contacting us. This's Mazen  We would be happy to help you.           01:07 AM, 16th Oct                   Mazen                   Could you please share your order number so that I can assist you further?           01:07 AM, 16th Oct                     mohammed ajeeb                    Hai Mazen           01:07 AM, 16th Oct                     mohammed ajeeb                    Actually i have a complaint           01:07 AM, 16th Oct                     mohammed ajeeb                    About your delivery           01:08 AM, 16th Oct                     mohammed ajeeb                    Last week i ordered a trouser size of 36           01:08 AM, 16th Oct                     mohammed ajeeb                    But I received 38           01:08 AM, 16th Oct                   Mazen                   We sincerely apologize for any inconvenience caused you.            01:09 AM, 16th Oct                   Mazen                   Could you please send the order number?           01:09 AM, 16th Oct                     mohammed ajeeb                    So what is the next procedure           01:09 AM, 16th Oct                     mohammed ajeeb                    Can i get an exchange           01:09 AM, 16th Oct                   Mazen                   sorry exchange service in not available at the moment           01:10 AM, 16th Oct                   Mazen                   but you can return the item and re-order again           01:10 AM, 16th Oct                     mohammed ajeeb                    9507 512805           01:10 AM, 16th Oct                     mohammed ajeeb                    So i cant get the exchange           01:11 AM, 16th Oct                     mohammed ajeeb                    Right           01:11 AM, 16th Oct                     mohammed ajeeb                    If i want to order i cant get the same offer           01:12 AM, 16th Oct                     mohammed ajeeb                    And also almost 10 days required to complete the refund process           01:12 AM, 16th Oct                   Mazen                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           01:13 AM, 16th Oct                   Mazen                   ·You can now drop off your return to any (Max) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:13 AM, 16th Oct                   Mazen                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:13 AM, 16th Oct                   Mazen                   Do you have any other inquiries that we can help with?           01:13 AM, 16th Oct                     mohammed ajeeb                    So your are stating that Because of your mistake i need to suffer           01:15 AM, 16th Oct                     mohammed ajeeb                    As a customer  i need to wait 14 days of refund           01:16 AM, 16th Oct                     mohammed ajeeb                    Beacuse of your team mistakes           01:16 AM, 16th Oct                   Mazen                   please note that this kind of mistake happen unintentionally           01:17 AM, 16th Oct                     mohammed ajeeb                    So what           01:17 AM, 16th Oct                   Mazen                   you can initiate a return and our team will contact you within 1-2 days to collect the item           01:18 AM, 16th Oct                     mohammed ajeeb                    You have a quality team right           01:18 AM, 16th Oct                   Mazen                   after the item reach the warehouse we will initiate the refund           01:18 AM, 16th Oct                     mohammed ajeeb                    And also a packaging team           01:18 AM, 16th Oct                     mohammed ajeeb                    So two people can happen mistake           01:19 AM, 16th Oct                     mohammed ajeeb                    Wow           01:19 AM, 16th Oct                   Mazen                   We sincerely apologize for any inconvenience caused you.            01:21 AM, 16th Oct                     mohammed ajeeb                    Can i get the exchange?           01:22 AM, 16th Oct                   Mazen                   please note that we have already escalate this to the concern team for this mistake not to happen again           01:22 AM, 16th Oct                   Mazen                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the above three channels:           01:22 AM, 16th Oct                   Mazen                   Do you have any other inquiries that we can help with?           01:22 AM, 16th Oct                     mohammed ajeeb                    No           01:23 AM, 16th Oct                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           01:23 AM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3230509