Subject: Ticket Assigned - Conversation with my name is nusayba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:53:10 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is nusayba my name is nusayba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6359336346 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506278425 Bot:  Please wait while we transfer you to
  an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Customer:  Hello Mr.Saud Customer:  It's nusayba here Customer:  I wanted to ask regarding my order Customer:  I ordered a top, handbag, and sneakers. Customer:  I just received my sneakers now. Customer:  Is it like i will receive my ogher 2 items separately? Customer:  IMAGE Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Like this was my order. And i just received sneakers for now. Whilst i did not receive any email regarding items being out of stock or anything. Agent:  I apologize after verification, the remaining products will be delivered from 3-5 days. Please contact us in case you do not receive the products on time Customer:  Ok. So it means i will get those 2 products on an another delivery Agent:  yes Customer:  Alright, Thankyou. i just wanted to be sure that my products will be delivered or not Customer:  Thankyou
  Customer:  Have a nice day Mr.Saud Customer:  ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to know about my Order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  my name is nusayba Bot:  Hi My Name Is Nusayba ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Custome
 r:  6359336346 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:26 PM, 16th Oct                     my name is nusayba                    Ok           01:27 PM, 16th Oct                   modhi                   Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           01:27 PM, 16th Oct                     my name is nusayba                    Hello good afternoon,           01:27 PM, 16th Oct                     my name is nusayba                    I ordered 3 products but i only received one of them on 14th October           01:28 PM, 16th Oct                   modhi                
    Could you please share your order number so that I can assist you further?           01:28 PM, 16th Oct                     my name is nusayba                    When i tried to contact the online service they said that my products will be delivered within 3 to 5 days           01:28 PM, 16th Oct                     my name is nusayba                    6359336346           01:29 PM, 16th Oct                     my name is nusayba                             01:29 PM, 16th Oct                   modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:29 PM, 16th Oct                     my name is nusayba                             01:29 PM, 16th Oct                     my name is nusayba                    The shoes were delivered to me on 14th oct. But the shirt and the hand bag is not yet delivered           01:30 PM, 16th Oct                     my name is nusayba                    My flight is on Sunday i 
 need the products soon today or tomorrow           01:31 PM, 16th Oct                     my name is nusayba                    It has been 3 days.           01:31 PM, 16th Oct                   modhi                   Your order has been shipped on two shipments and the other shipment is still in the process For your reference, the tracking ID is (Z5302822) you can tracking in (zajil) website (https://zajil-express.com/)           01:31 PM, 16th Oct                   modhi                   Is there anything else I can assist you with today?           01:32 PM, 16th Oct                     my name is nusayba                    When i track the order on zajil websitw it says delivered           01:32 PM, 16th Oct                     my name is nusayba                    Which is why i am worried about my order           01:32 PM, 16th Oct                     my name is nusayba                    So when exactly will i get my order?           01:33 PM, 16th Oct                     my
  name is nusayba                    Can you please forward or ask someone to help me with this case           01:33 PM, 16th Oct                     my name is nusayba                    I want the other 2 products. As i am leaving on Sunday.           01:33 PM, 16th Oct                   modhi                   3-6 work dau from 14/10/2           01:34 PM, 16th Oct                   modhi                   Is there anything else I can assist you with today?           01:34 PM, 16th Oct                     my name is nusayba                    Please make sure to deliver the items soon.           01:34 PM, 16th Oct                   modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           01:35 PM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3231609