Subject: Ticket Assigned - Conversation with juzer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:53:07 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with juzer juzer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  juzer Bot:  Hi Juzer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521871627            12:20 PM, 16th Oct                   Mohad                   Hi Juzer, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           12:20 PM, 16th Oct                     juzer                    Hi Kabir, i made an online purchase almost 2 weeks ago.. order no. 9506101416.. the item was faulty and i raised a return request.. it was picked up the next day but you gu
 ys dont have any idea of the pick up?!           12:22 PM, 16th Oct                     juzer                    Tired of following up           12:22 PM, 16th Oct                   Mohad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:22 PM, 16th Oct                     juzer                    You keep telling me to wait.. first of all, if you send the person for pick up at least send any proof of receiving the return item so we can clain in such circumstances?! Its been two weeks i have followed up so much and you tell me we are working on it..           12:24 PM, 16th Oct                   Mohad                   We would like to inform you that we have processed the refund of amount (AED 256.16) on (10/16/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:24 PM, 16th Oct                     juzer                    When did you pr
 ocess it?           12:24 PM, 16th Oct                   Mohad                   Today, we processed your refund           12:27 PM, 16th Oct                   Mohad                   Is there anything else I can help you with today?           12:27 PM, 16th Oct                   Mohad                   This was the last email the team sent you, but you have not follow up with them           12:28 PM, 16th Oct                   Mohad                   Please ignore the last text           12:28 PM, 16th Oct                   Mohad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:28 PM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3231330