Subject: Ticket Assigned - Conversation with vinod
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:53:06 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vinod vinod                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vinod Bot:  Hi Vinod ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6358463388 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  order number is 6358463388. One item was not delivered Agent:  Thank you for contacting us. How may I help you
 ? Customer:  I got only one item it was supposed to be pack of 2 Closet Pack of 2 - Floral and Gingham Print Pyjama Set Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  After checking Agent:  We apologize to you, after verification, the remaining products will be delivered from 3-5 days. Please contact us in case you did not receive the products on time Customer:  What are the remaining items Customer:  It shows all delivered Customer:  What is the tracking number Agent:  You will get an sms with the info once its ready to ship Agent:  Is there anything else may I assist you with today? Customer:  Hello Agent:  Is there anything else may I assist you with today? Customer:  What is the tracking number Agent:  You will get an sms with the info once its ready to ship Customer:  What are the pending items Agent:  we will check and let you know Customer:  Raise a complaint and share the token number Agent:  we will mak
 e sure this never happen to you again Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi.  I got only one item it was supposed to be pack of 2 Closet Pack of 2 - Floral and Gingham Print Pyjama Set  order number is 6358463388 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please e
 nter your name Customer:  vinod Bot:  Hi Vinod ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6358463388 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:58 AM, 16th Oct                     vinod                    Ok           11:58 AM, 16th Oct                     vinod                    Hi.  I got only one item it was supposed to be pack of 2 Closet Pack of 2 - Floral and Gingham Print Pyjama Set  order number is 6358463388           11:59 AM, 16th Oct                   modhi                   Hi Vinod ,Good 
 Morning, Thank you for contacting us. My name is modhi, I will be happy to assist you.           11:59 AM, 16th Oct                   modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:59 AM, 16th Oct                     vinod                    Hi.  I got only one item it was supposed to be pack of 2 Closet Pack of 2 - Floral and Gingham Print Pyjama Set  order number is 6358463388           12:00 PM, 16th Oct                   modhi                   We sincerely apologize for any inconvenience caused, In the meantime, an exchange is not available at https://www.splashfashions.com/sa/ar You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. - You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to retu
 rn an item. Just click on the box and follow the instructions. - You can now drop off your return to any splash store across the ksa.           12:02 PM, 16th Oct                   modhi                   Is there anything else I can assist you with today?           12:02 PM, 16th Oct                   modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           12:04 PM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3231235