Subject: Ticket Assigned - Conversation with mariam
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:52:44 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam mariam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564854262            02:18 PM, 16th Oct                     mariam                             02:18 PM, 16th Oct                   modhi                   Hi Mariam ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           02:19 PM, 16th Oct                     mariam                             02:21 PM, 16th Oct                     mariam                    Hi           02:21 PM, 16th Oct                     mariam                    Today i got my parcel andvone of the decoration piece i recived broken           02:22 PM, 16th Oct                   modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:23 PM, 16th Oct                   modhi                   We sincerely apologize for any inconvenience caused,           02:26 PM, 16th Oct                   modhi                   We would like to inform you that we have processed the refund of amount (SAR34) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:26 PM, 16th Oct                   modhi                   Is there anything else I can assist you with today?           02:26 PM, 16th Oct                     mariam                    Thank you soo much           02:28 PM, 16th Oct                   modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           02:29 PM, 16th Oct                     mariam                    Where i have to return that piece           02:29 PM, 16th Oct                   modhi                   no you can keep it           02:29 PM, 16th Oct                   modhi                   Have a wonderful day.           02:29 PM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3231827