Subject: Ticket Assigned - Conversation with muhammad zahid iqbal
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:52:27 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad zahid iqbal muhammad zahid iqbal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad zahid iqbal Bot:  Hi Muhammad Zahid Iqbal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6352880861 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966596642622 Bot:  Please wait while we transfer you to an agent Agent:  Hi Muhammad , Thank you for contacting us. My name is Kabir , I will be happy to assist you. Agent:   Please provide us with your inquiry, so that we can assist you optimally. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad zahid iqbal Bot:  Hi Muhammad Zahid Iqbal ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:01 PM, 16th Oct                   Zain                   Hi Muhammad , My name is Zain .Thank you for contacting us. I will be happy to help you!           05:02 PM, 16th Oct                     muhammad zahid iqbal                             05:02 PM, 16th Oct                     muhammad zahid iqbal                    Pocket damaged           05:02 PM, 16th Oct                     muhammad zahid iqbal                    How can replace           05:03 PM, 16th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:03 PM, 16th Oct                     muhammad zahid iqbal                             05:03 PM, 16th Oct                     muhammad zahid iqbal                    Zain..I order 5 pcs but 1 pc pocket damage you can see           05:04 PM, 16th Oct                     muhammad zahid iqbal                    In picture           05:04 PM, 16th Oct                   Zain                   1- You can book your return online by logging into your account and going to order history and then clicking on “Order Number” from this page (https://www.centrepointstores.com/), and selecting the products you want to return.  2- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           05:04 PM, 16th Oct                   Zain                   Is there anything else may I assist you with today?           05:05 PM, 16th Oct                     muhammad zahid iqbal                    Yes           05:05 PM, 16th Oct                     muhammad zahid iqbal                    I want replacement           05:05 PM, 16th Oct                     muhammad zahid iqbal                    Not return           05:05 PM, 16th Oct                   Zain                   Please note that the exchange service is not currently available for (Centerpoint) products, products can be returned within 14 days through one of the following options: 1- You can contact the customer support team at (8001111027) to book an appointment to receive the product to be returned. 2- You can also book an appointment to receive the product to be returned online by logging into your account and going to the order history and then clicking on the “Order Number” from this page (https://www.centrepointstores.com/), and choosing the products you want to return . 3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.           05:06 PM, 16th Oct                   Zain                   Is there anything else may I assist you with today?           05:07 PM, 16th Oct                     muhammad zahid iqbal                    No           05:07 PM, 16th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:07 PM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3232603