Subject: Ticket Assigned - Conversation with ayesha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:52:27 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:  Hi again! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:59 PM, 16th Oct                   Mohad                   Hi Ayesha, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           05:00 PM, 16th Oct                     ayesha                    Hi kabir           05:00 PM, 16th Oct                   Mohad                    Please provide us with your inquiry, so that we can assist you optimally.           05:00 PM, 16th Oct                     ayesha                    My query is regarding the refund of my recent purchase           05:00 PM, 16th Oct                   Mohad                   Could you please share your order number so that I can assist you further?           05:00 PM, 16th Oct                     ayesha                    The order number is 9505705153           05:01 PM, 16th Oct                   Mohad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:01 PM, 16th Oct                     ayesha                    Sure           05:01 PM, 16th Oct                   Mohad                   Regarding the order: 9505705153 Please note that the refund has been processed successfully from our side for the amount (AED30.60) on 10/2/21 , however due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.           05:02 PM, 16th Oct                     ayesha                    So amount is not refunded?           05:03 PM, 16th Oct                     ayesha                    I checked this few days back           05:03 PM, 16th Oct                     ayesha                    They replied the same           05:03 PM, 16th Oct                     ayesha                    On 11 oct I had enquiried about this           05:04 PM, 16th Oct                     ayesha                    They told the same reason           05:04 PM, 16th Oct                     ayesha                    Again how long it will take?           05:04 PM, 16th Oct                   Mohad                   The refund was processed on 10/2/21but faced a technical issued with the band and now  The refund processing takes approximately 3 weeks.           05:04 PM, 16th Oct                     ayesha                    Or else can you please ask them to return it in the application?           05:05 PM, 16th Oct                     ayesha                    I mean in the credit wallet           05:05 PM, 16th Oct                     ayesha                    ?????           05:06 PM, 16th Oct                     ayesha                    U there?           05:07 PM, 16th Oct                   Mohammed                   we would like to inform you that the amount has already sent from our side           05:07 PM, 16th Oct                   Mohammed                   and The refund processing takes approximately 3 weeks.           05:07 PM, 16th Oct                     ayesha                    Ok so           05:07 PM, 16th Oct                     ayesha                    Fine           05:07 PM, 16th Oct                     ayesha                    Ill check after few days           05:07 PM, 16th Oct                     ayesha                    Thanks           05:08 PM, 16th Oct                     ayesha                    You were so rude           05:08 PM, 16th Oct                     ayesha                    And veru slow           05:08 PM, 16th Oct                     ayesha                    You cant reply properly?           05:08 PM, 16th Oct                     ayesha                    Thanks anyways           05:08 PM, 16th Oct                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:11 PM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3232632