Subject: Ticket Assigned - Conversation with gulam murtaza
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:52:09 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gulam murtaza gulam murtaza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi there Bot:  Hi Hi There ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500386471 Bot:  Please wait while we transfer you to an agent Agent:  Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  I don't want to cancel my return request, could you please cancel my return request? Agent:  Could you Please share your order number so we can be able to assist you optimally? We appreciate your cooperation,,  Customer:  Sorry sir , I want to cancel my return request could you please cancel my return request? Customer:  6356808825 this is my return request, lets check it out Customer:  I want to cancel my return request only , because i want that product Customer:  Are you there? Agent:  Lee Cooper Full Length Jeans with Pocket Detail Agent:  Kindly note that your return request has been cancelled successfully as per your request Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Today I'll return my product so how will i get my refund? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  gulam murtaza Bot:  Hi Gulam Murtaza ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:21 PM, 16th Oct                     gulam murtaza                    Today I'll return my product so how will I get my refund?           06:22 PM, 16th Oct                   Zain                   Thank you for contacting us. How may I help you?           06:22 PM, 16th Oct                     gulam murtaza                    Today I'll return my product so how will I get my refund?           06:22 PM, 16th Oct                     gulam murtaza                    Are you there sir?           06:23 PM, 16th Oct                   Zain                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.  We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.           06:23 PM, 16th Oct                   Zain                   Is there anything else may I assist you with today?           06:23 PM, 16th Oct                     gulam murtaza                    Dear sir delivery my will come today to o take my product after that how will get my refund because that product i paid by cash           06:25 PM, 16th Oct                     gulam murtaza                    Delivery man*           06:25 PM, 16th Oct                   Zain                   refund will be in your my credit in app           06:26 PM, 16th Oct                     gulam murtaza                    Ah ok           06:27 PM, 16th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:27 PM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3232974