Subject: Ticket Assigned - need escalation - collection and refund
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:51:08 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - collection and refund idris                    Bot:  Hi again! Bot:  Please enter your name Customer:  idris Bot:  Hi Idris ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:55 AM, 17th Oct                   Mazen                   Hi Idris, Thank you for contacting us. This's Mazen  We would be happy to help you.           02:57 AM, 17th Oct                   Mazen                   Could you please share your order number so that I can assist you further?           02:57 AM, 17th Oct                     idris                    hi mazen           02:57 AM, 17th Oct                     idris                    8107712926           02:57 AM, 17th Oct                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           02:59 AM, 17th Oct                     idris                    ?           03:03 AM, 17th Oct                   Mazen                   Thank you for allowing me the time to check. I appreciate your patience.           03:04 AM, 17th Oct                     idris                    i return item i didn't get refund money in my account           03:05 AM, 17th Oct                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:05 AM, 17th Oct                     idris                    like how many days?           03:06 AM, 17th Oct                     idris                    because last time i return at same moment i receive money in my account           03:06 AM, 17th Oct                   Mazen                   Thank you for reaching out to us and giving us the opportunity to serve you.  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:07 AM, 17th Oct                   Mazen                   We would like to inform you that we have processed the refund of amount (AED 8.4) on (05215138) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:08 AM, 17th Oct                   Mazen                   please allow us some more time           03:08 AM, 17th Oct                   Mazen                   Do you have any other inquiries that we can help with?           03:08 AM, 17th Oct                     idris                    that for 3 item           03:10 AM, 17th Oct                     idris                    today i return 2 more item which i didn't get           03:10 AM, 17th Oct                     idris                    can you check my whole order showing return or few items only?           03:11 AM, 17th Oct                   Mazen                   yes for the three items           03:12 AM, 17th Oct                     idris                    no today i return 2more items           03:12 AM, 17th Oct                     idris                    you want that receipt photo?           03:12 AM, 17th Oct                   Mazen                   you retruned 5 items in total>           03:13 AM, 17th Oct                     idris                    yes 3 yesterday and 2 today           03:14 AM, 17th Oct                   Mazen                   kindly note that we could not see any return request today           03:15 AM, 17th Oct                   Mazen                   could you please share the receipt?           03:15 AM, 17th Oct                     idris                    sure           03:15 AM, 17th Oct                     idris                             03:16 AM, 17th Oct                   Mazen                   so you returned all your order?           03:18 AM, 17th Oct                     idris                    yes           03:18 AM, 17th Oct                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:18 AM, 17th Oct                   Mazen                   Do you have any other inquiries that we can help with?           03:19 AM, 17th Oct                     idris                    sure please because i see in my application its showing only 3 items return other 2 item showing delivered  that why i raise this issue           03:19 AM, 17th Oct                   Mazen                   we will come back to you with an update regarding this issue           03:20 AM, 17th Oct                     idris                    sure thank you Mr. Mazen           03:21 AM, 17th Oct                   Mazen                   please allow us some more time. an our team will contact you within hours through your registered email ID           03:21 AM, 17th Oct                   Mazen                   Do you have any other inquiries that we can help with?           03:21 AM, 17th Oct                     idris                    no thanks           03:21 AM, 17th Oct                   Mazen                   :)           03:22 AM, 17th Oct                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           03:22 AM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3234440