Subject: Ticket Assigned - Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:51:08 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Refund hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:54 AM, 17th Oct                     hi                    Hello           03:57 AM, 17th Oct                   Mazen                   Hi Thank you for contacting us. This's Mazen  We would be happy to help you.           03:58 AM, 17th Oct                   Mazen                   Could you please share your order number so that I can assist you further?           03:58 AM, 17th Oct                     hi                    6359398454           03:59 AM, 17th Oct                     hi                    6359398866           03:59 AM, 17th Oct                     hi                    No refund at all           04:00 AM, 17th Oct                     hi                    Hello           04:01 AM, 17th Oct                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           04:02 AM, 17th Oct                     hi                    Ok           04:03 AM, 17th Oct                   Mazen                   thank you for waiting :)           04:07 AM, 17th Oct                     hi                    Yes           04:08 AM, 17th Oct                     hi                    Now can tell me about my refund status           04:08 AM, 17th Oct                   Mazen                   with reference to order No: 6359398454, please note that we did not any return request and the order reached completely           04:08 AM, 17th Oct                     hi                    6352836651           04:09 AM, 17th Oct                     hi                    Soory that was wrong one           04:10 AM, 17th Oct                   Mazen                   with reference to order No: 6359398454.        We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:10 AM, 17th Oct                   Mazen                   With reference to order number: 6352836651        We would like to inform you that we have processed the refund of amount (SAR 126.65) on (10/3/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:12 AM, 17th Oct                   Mazen                   Do you have any other inquiries that we can help with?           04:12 AM, 17th Oct                     hi                    Already 14 days are completed           04:13 AM, 17th Oct                     hi                    I returned the products on 3 oct           04:13 AM, 17th Oct                   Mazen                   sorry Rumana, please ignore the previous message           04:14 AM, 17th Oct                     hi                    So           04:15 AM, 17th Oct                     hi                    126 riyal refund is taking too long           04:15 AM, 17th Oct                   Mazen                   Regarding the order:6352836651  Please note that the refund has been processed successfully from our side on 03/10/2021. for the amount (SAR 126.65), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days./           04:16 AM, 17th Oct                   Mazen                   We sincerely apologize for any inconvenience caused you.            04:16 AM, 17th Oct                   Mazen                   Do you have any other inquiries that we can help with?           04:16 AM, 17th Oct                   Mazen                   if you did not get the refund in the mentioned time frame, please contact us and we will help you in the best way           04:18 AM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3234477