Subject: Ticket Assigned - Conversation with aysha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:50:46 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aysha aysha                    Customer:  7306843161 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aysha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your paymen
 t method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:20 PM, 17th Oct                   Mohad                   Hi Aysha, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           12:20 PM, 17th Oct                     aysha                    I retured some items from my last order           12:22 PM, 17th Oct                     aysha                    But the refund was not as mention           12:22 PM, 17th Oct                     aysha                    Can u
  plz check for me           12:23 PM, 17th Oct                     aysha                    This z my order number           12:23 PM, 17th Oct                     aysha                    7306843161           12:23 PM, 17th Oct                   Mohad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:24 PM, 17th Oct                   Mohad                   We would like to inform you that we have processed the refund of amount (BHD3.63) on (10/13/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:25 PM, 17th Oct                     aysha                    Be note that tge amount refunded is wrong           12:28 PM, 17th Oct                     aysha                    It should be BD 5.500           12:28 PM, 17th Oct                     aysha                    I received a sms stated that the amount will be 4.400           12:28 PM
 , 17th Oct                     aysha                    And amount refunded to payment card was BD 3.600           12:28 PM, 17th Oct                     aysha                    Why is the amount not fully refuunded ?           12:29 PM, 17th Oct                   Mohad                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           12:31 PM, 17th Oct                   Mohad                   Is there anything else I can help you with today?           12:36 PM, 17th Oct                   Mohad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:36 PM, 17th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3235343