Subject: Ticket Assigned - Conversation with kholoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:15:25 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kholoud kholoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kholoud Bot:  Hi Kholoud ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503639291            11:52 PM, 15th Oct                     kholoud                    Ok           11:53 PM, 15th Oct                   Sohaib                   Hi Kholoud ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:54 PM, 15th Oct                     kholoud                             11:54 PM, 15th Oct                     kholoud                    I called yesterday in regards to an order through ur app and tabby payment           11:54 PM, 15th Oct                     kholoud                    It didnt go thru as a massage but it was deducted from my visa           11:55 PM, 15th Oct                     kholoud                             11:56 PM, 15th Oct                     kholoud                    When i called they told me to wait for few hrs and check but no email or sms from ur side           11:56 PM, 15th Oct                     kholoud                    Is it processed or not yet           11:56 PM, 15th Oct                     kholoud                    And if it is please stop the order and refund it because i did another order now           11:57 PM, 15th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:58 PM, 15th Oct                   Sohaib                   is this regarding your order : 9507938565           12:00 AM, 16th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:02 AM, 16th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:04 AM, 16th Oct                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:06 AM, 16th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3230406