Subject: Ticket Assigned - Conversation with anayah das
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:15:23 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anayah das anayah das                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anayah das Bot:  Hi Anayah Das ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0586478362            12:58 PM, 15th Oct                     anayah das                    Thank you           12:58 PM, 15th Oct                   badri                   Hi, Anayah Thank you for contacting us. My name is badri , I will be happy to assist you.           12:58 PM, 15th Oct                     anayah das                    Hi Badri good afternoon. I wish to speak about few wrong products received in my order #9507682494           12:59 PM, 15th Oct                     anayah das                    I just received 2 of my order. However in the above order number 3 of my products are not the ones i ordered           12:59 PM, 15th Oct                     anayah das                             12:59 PM, 15th Oct                     anayah das                             01:00 PM, 15th Oct                     anayah das                    Instead of these 3 that i ordered i received the below           01:00 PM, 15th Oct                   badri                   In the meantime, an exchange is not available at www.CENTERPOINT.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (CENTERPOINT) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (CENTERPOINT) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:00 PM, 15th Oct                   badri                   Is there anything else I can assist you with today?           01:03 PM, 15th Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:05 PM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3228742