Subject: Ticket Assigned - Conversation with cherry mae
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:14:17 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cherry mae cherry mae                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  cherry mae Bot:  Hi Cherry Mae ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505311428            08:11 AM, 15th Oct                   badri                   Hi, Cherry Thank you for contacting us. My name is badri , I will be happy to assist you.           08:11 AM, 15th Oct                     cherry mae                    Hi           08:11 AM, 15th Oct                     cherry mae                    I would like to return my order           08:11 AM, 15th Oct                     cherry mae                    There is a scartch on the hardware of the bag i ordered           08:12 AM, 15th Oct                   badri                   Could you please share your order number so that I can assist you further?           08:12 AM, 15th Oct                     cherry mae                    Thank you for your order. Order 9507533798 for Celeste Solid Crossbody Bag wi...  for AED  95.5 is confirmed.           08:13 AM, 15th Oct                     cherry mae                             08:14 AM, 15th Oct                   badri                   In the meantime, an exchange is not available at www.Centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Centrepoint) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:15 AM, 15th Oct                   badri                   Is there anything else I can assist you with today?           08:15 AM, 15th Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:19 AM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3228346