Subject: Ticket Assigned - Conversation with fay
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:14:18 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fay fay                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fay Bot:  Hi Fay ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8107819576 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  8107819576            08:56 AM, 15th Oc
 t                   badri                   Hi, Fay Thank you for contacting us. My name is badri , I will be happy to assist you.           08:56 AM, 15th Oct                     fay                    My order status is pending but i received email with not accepting the order           08:57 AM, 15th Oct                     fay                    And money been detected           08:57 AM, 15th Oct                     fay                    I paid kent           08:57 AM, 15th Oct                     fay                    ID:8107819576           08:58 AM, 15th Oct                   badri                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: ( 8107819576  ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: ( 8107819630   
  ).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!            08:59 AM, 15th Oct                     fay                    So its been placed ?           09:00 AM, 15th Oct                   badri                   New order was placed successfully which is: ( 8107819630 ).           09:00 AM, 15th Oct                     fay                    ??????           09:00 AM, 15th Oct                     fay                    Thanks           09:00 AM, 15th Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:00 AM, 15th Oct                                          View conversation in Fres
 hchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3228380