Subject: Ticket Assigned - Conversation with arife
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:14:17 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arife arife                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arife Bot:  Hi Arife ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335961355            07:53 AM, 15th Oct                   badri                   Hi, Arife Thank you for contacting us. My name is badri , I will be happy to assist you.           07:53 AM, 15th Oct                     arife                    Hi badri I have a request for return but still not taking           07:54 AM, 15th Oct                     arife                    7306433395 is order number           07:55 AM, 15th Oct                   badri                   It will just take a moment to go through the details – Can you allow me for that ?           07:55 AM, 15th Oct                     arife                    It was written on email that the items will be taken 2-5 business days It is already one week           07:56 AM, 15th Oct                     arife                    Of course I am waiting           07:56 AM, 15th Oct                   badri                   as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success +97335961355           07:57 AM, 15th Oct                     arife                    No not true no one call me and the whole week I was at home           07:58 AM, 15th Oct                   badri                   Please confirm with me if this is your correct contact NO +97335961355 ?           07:58 AM, 15th Oct                     arife                    Ye sit is correct           07:59 AM, 15th Oct                     arife                    So hat can I do now ?           07:59 AM, 15th Oct                   badri                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:59 AM, 15th Oct                   badri                   Is there anything else I can assist you with today?           07:59 AM, 15th Oct                     arife                    May I return to Centrepoint Shop at mall?           07:59 AM, 15th Oct                     arife                    I wanna make return to the shop, is it ok?           08:01 AM, 15th Oct                   badri                   If we delete your online request you can drop your items in any centerpoint store in BH           08:01 AM, 15th Oct                     arife                    This is good so I want to make to shop           08:02 AM, 15th Oct                   badri                   So should we delete your online request ?           08:03 AM, 15th Oct                     arife                    Yes please           08:03 AM, 15th Oct                     arife                    By the way returning can be done within 15 days right ?           08:03 AM, 15th Oct                   badri                   14 days from the day of delivery           08:04 AM, 15th Oct                     arife                    Ok good please delete my online request so I can return to the shop           08:04 AM, 15th Oct                   badri                   The online request has been deleted successfully           08:06 AM, 15th Oct                   badri                   Is there anything else I can assist you with today?           08:06 AM, 15th Oct                     arife                    Can I do return today to the shop?           08:06 AM, 15th Oct                   badri                   Yes within 14 day           08:06 AM, 15th Oct                   badri                   s from the day of delivery           08:07 AM, 15th Oct                   badri                   Is there anything else I can assist you with today?           08:07 AM, 15th Oct                     arife                    Nothing else thank you so much for your assisting           08:08 AM, 15th Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 AM, 15th Oct                     arife                    You too           08:09 AM, 15th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3228339