Subject: Ticket Assigned - Conversation with mirza ikram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:13:52 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mirza ikram mirza ikram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mirza ikram Bot:  Hi Mirza Ikram ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6356444706 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508348288 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mirza Ikram ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Good evening Customer:  I ordered a few clothes and I haven’t received them even though they should be delivered today Customer:  When I track my order it says undelivered and remark is wrong phone number Customer:  Even though the phone number is correct Agent:  We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966508348288) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. Customer:  When will I receive the delivery? Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there anything else i can help you with?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I already complained about not receiving my order but nobody has called me to reschedule the delivery yet. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I already complained about not receiving my order but nobody has called me to reschedule the delivery yet? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mirza ikram Bot:  Hi Mirza Ikram ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6356444706 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:   Hi Mirza, Good evening, thank you for contacting us. I'm mohammed .I will be happy to help you. Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Hi Customer:  I still haven’t received my order even tho I have complained to customer service two times. I was supposed to get the delivery on 2nd October but no one called me for the delivery. Agent:  Is this contact number working 966508348288? Customer:  And since then I have complained 2 times and I have received no updates Customer:  Yes my number is 050 834 8288 Customer:  I have not received any calls or updates and I have been waiting for my clothes for a week Agent:  Is this contact number working 966508348288?؟؟؟ Customer:  +966508348288 Customer:  Yes it’s working Customer:  Hello? Agent:  Could you please share with us other contact number ? Agent:  Hi Mirza, I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  This is my number Customer:  0508348288 Customer:  If you want another number I can give you Customer:  0507960219 Agent:  We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Is there anything else may I assist you? Customer:  Please tell me when I’ll get the delivery Customer:  I’ve been waiting for a week Agent:  We will contact our courier team to deliver it ASAP. Customer:  On which number? Agent:  We will contact you through your email id . Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mirza ikram Bot:  Hi Mirza Ikram ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mirza , Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  Hi. I made an order 2 weeks ago and I still haven’t got it even though I have complained twice and when I track the order it says order declined by customer. I have been told numerous times that the team will reach out to me but noone does Customer:  /startOver Customer:  /startOver Customer:  Hello Agent:  Please confirm if you are contacting regarding the following order number: 6356444706 Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mirza ikram Bot:  Hi Mirza Ikram ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6356444706 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:27 PM, 10th Oct                     mirza ikram                    Ok           06:28 PM, 10th Oct                     mirza ikram                    Hello           06:31 PM, 10th Oct                   MBS                   Hi Mirza , Thank you for contacting us. My name is Kabir , I will be happy to assist you.           06:31 PM, 10th Oct                   MBS                   Please confirm if you are contacting regarding the following order number: 6356444706           06:34 PM, 10th Oct                   MBS                   Hi, I'm not getting a response from you. Are we still connected?           06:38 PM, 10th Oct                   MBS                   Hi, I'm not getting a response from you. Are we still connected?           06:40 PM, 10th Oct                   MBS                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:45 PM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3209571