Subject: Ticket Assigned - Conversation with ayan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:13:54 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayan ayan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayan Bot:  Hi Ayan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9506817108 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501879085            06:50 PM, 10th Oct                   MBS                   Hi Ayan, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           06:50 PM, 10th Oct                     ayan                    Hi           06:50 PM, 10th Oct                     ayan                    In spite of payment done my order got cancelled           06:50 PM, 10th Oct                     ayan                    And I was even not informed           06:50 PM, 10th Oct                     ayan                    I checked app and found out           06:51 PM, 10th Oct                   MBS                   Please confirm if you are contacting regarding the following order number: 9506817108           06:51 PM, 10th Oct                     ayan                    Now that I am trying to check online that size is not in stock           06:52 PM, 10th Oct                     ayan                    Yes           06:52 PM, 10th Oct                     ayan                    Can you let me know in Dubai or Sharjah where can I get the same product of 40 size           06:52 PM, 10th Oct                     ayan                    I ll go and collect it from store           06:53 PM, 10th Oct                     ayan                    Are u there ??           06:54 PM, 10th Oct                   MBS                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:54 PM, 10th Oct                     ayan                    Okk           06:54 PM, 10th Oct                   MBS                   We always do a quality check on our product to check if the product is in perfect condition to provide it to our customers. This particular product may not be in salable condition and that is why it is not shipped. ​Please accept our apology as ​you were not able to receive this item.           06:55 PM, 10th Oct                     ayan                    Then what           06:56 PM, 10th Oct                   MBS                   Please note that cancellation occurred before the payment was captured.           06:56 PM, 10th Oct                     ayan                    Is it available in any store ?           06:56 PM, 10th Oct                   MBS                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           06:56 PM, 10th Oct                     ayan                    But amount is debited from my account           06:56 PM, 10th Oct                     ayan                    I need to know if any store is having the product ?           06:57 PM, 10th Oct                     ayan                    Can u help me with that ??           06:57 PM, 10th Oct                   MBS                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product/offers and promotions.  However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           06:59 PM, 10th Oct                   MBS                   Is there anything else I can help you with today?           07:03 PM, 10th Oct                   MBS                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:06 PM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3209695