Subject: Ticket Assigned - Conversation with mary liza antony
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:13:20 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mary liza antony mary liza antony                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mary liza antony Bot:  Hi Mary Liza Antony ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Pai
 d by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0524061221            04:18 PM, 12th Oct                   MBS                   Hi Mary , Thank you for contacting us. My name is Kabir , I will be happy to assist you.           04:19 PM, 12th Oct                     mary liza antony                    Hi           04:19 PM, 12th Oct                     mary liza antony                    I madr an oder and i did t
 he checkout process....           04:19 PM, 12th Oct                     mary liza antony                    The amout has been gone from my account.. But the order status os not there           04:20 PM, 12th Oct                     mary liza antony                    And i got a msg from max saying that my payment didnt go through           04:20 PM, 12th Oct                     mary liza antony                    Hello           04:21 PM, 12th Oct                   MBS                   Could you please share your order number so that I can assist you further?           04:22 PM, 12th Oct                     mary liza antony                    I will show the screen shot           04:25 PM, 12th Oct                   MBS                   We'd like to confirm you that order 9507455537 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transact
 ion means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:26 PM, 12th Oct                     mary liza antony                             04:26 PM, 12th Oct                     mary liza antony                             04:27 PM, 12th Oct                   MBS                   Do place a new order again with us so we will be able to confirm & deliver it you.           04:27 PM, 12th Oct                     mary liza antony                    Pls see the debited amount           04:27 PM, 12th Oct                   MBS                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your 
 bank to confirm the same information. Also ask them for Authorization code and bank statement proofs the deduction            04:28 PM, 12th Oct                     mary liza antony                    Ok...           04:28 PM, 12th Oct                     mary liza antony                    Ok i will make sure about it and get back           04:29 PM, 12th Oct                     mary liza antony                    Bro           04:30 PM, 12th Oct                     mary liza antony                    I got another msg from max           04:30 PM, 12th Oct                     mary liza antony                             04:31 PM, 12th Oct                   MBS                   We will confirm the order within 24 hrs           04:31 PM, 12th Oct                     mary liza antony                    Ok... So i will not reorder anything           04:32 PM, 12th Oct                   MBS                   You do not need to place anything now           04:33 PM, 12th Oct            
        MBS                   Please check your order list within 24 hrs           04:33 PM, 12th Oct                   MBS                   We may confirm your order later on           04:34 PM, 12th Oct                   MBS                   Is there anything else I can help you with today?           04:37 PM, 12th Oct                     mary liza antony                    Ok.. Noted           04:38 PM, 12th Oct                     mary liza antony                    What if nothing happens after 24 hrs? I should contact u?           04:38 PM, 12th Oct                   MBS                   Exactly contact us within 24 hr, If you did not receive any confirmation           04:43 PM, 12th Oct                   MBS                   Is there anything else I can help you with today?           04:43 PM, 12th Oct                   MBS                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:46 PM, 12th Oct                 
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