Subject: Ticket Assigned - Conversation with amani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:12:54 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amani amani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amani Bot:  Hi Amani ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545454323223            03:53 PM, 12th Oct                     amani                    hello           03:55 PM, 12th Oct                   MBS                   Hi Amani, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           03:57 PM, 12th Oct                     amani                    where are you from           03:58 PM, 12th Oct                     amani                    MBS           03:58 PM, 12th Oct                     amani                    ?           03:58 PM, 12th Oct                     amani                    why no one replying ?           04:00 PM, 12th Oct                     amani                    why you taking so much time habibi           04:00 PM, 12th Oct                   MBS                    Please provide us with your inquiry, so that we can assist you optimally.           04:00 PM, 12th Oct                     amani                    if I will order and pay SAR18 for COD then if I return the order will the SAR18 be refunded or not           04:01 PM, 12th Oct                   MBS                   Of course It will be refunded back to your My credit wallet with us           04:03 PM, 12th Oct                     amani                    I need it in my bank account           04:03 PM, 12th Oct                   MBS                   It will not be possible now to transfer the money to your bank account           04:04 PM, 12th Oct                   MBS                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:04 PM, 12th Oct                     amani                    why not possible           04:05 PM, 12th Oct                     amani                    I want to pay by my account in next time to avoid COD charge           04:05 PM, 12th Oct                   MBS                   You can also use My credit money on the order which you want to pay through card.           04:07 PM, 12th Oct                     amani                    but I don't want to pay COD           04:08 PM, 12th Oct                     amani                    charge           04:08 PM, 12th Oct                     amani                    as if my wallet has SAR100 and my order Is around SAR124           04:09 PM, 12th Oct                   MBS                   Could you please share your order number so that I can assist you further?           04:09 PM, 12th Oct                     amani                    so for the SAR24 I have to pay COD           04:09 PM, 12th Oct                     amani                    still not ordered but want the refund in my card           04:10 PM, 12th Oct                   MBS                   What's your order number?           04:13 PM, 12th Oct                     amani                    I don't have order           04:15 PM, 12th Oct                     amani                    I'm asking for the refund           04:15 PM, 12th Oct                   MBS                   Where are you contacting us from?           04:18 PM, 12th Oct                     amani                    Madagascar           04:20 PM, 12th Oct                     amani                    and you where located ?           04:23 PM, 12th Oct                   MBS                   Our headquarter is in UAE           04:24 PM, 12th Oct                   MBS                   Could you please share your order number so that I can assist you further?           04:24 PM, 12th Oct                     amani                    okay           04:24 PM, 12th Oct                     amani                    I thought you're also from Madagascar           04:25 PM, 12th Oct                     amani                    what confusion done here           04:25 PM, 12th Oct                     amani                    amazing           04:25 PM, 12th Oct                   MBS                   Kindly share your registered email ID for further assistance.           04:26 PM, 12th Oct                   MBS                   Hi, I'm not getting a response from you. Are we still connected?           04:29 PM, 12th Oct                   MBS                   Hi, I'm not getting a response from you. Are we still connected?           04:32 PM, 12th Oct                   MBS                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           04:34 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3217291