Subject: Ticket Assigned - Conversation with evelyn
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:12:53 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with evelyn evelyn                    Bot:  Hi again! Bot:  Please enter your name Customer:  evelyn Bot:  Hi Evelyn ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9506704942 Bot:    Your order status is  : Returned   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553346764            04:01 PM, 12th Oct                   MBS                   Hi Evelyn, Thank you for contacting us. My name is Kabir , I will be happy to assist you.           04:03 PM, 12th Oct                     evelyn                    What happen to ky order?           04:03 PM, 12th Oct                     evelyn                    Why is it returned?           04:05 PM, 12th Oct                   MBS                   Thank you for allowing me the time to check. I appreciate your patience.           04:05 PM, 12th Oct                   MBS                   We would like to inform you that our courier partner tried to contact you on (9506704942) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.            04:06 PM, 12th Oct                     evelyn                    No body is calling me, everyday i was waiting for their call           04:07 PM, 12th Oct                     evelyn                    How come they returned it?           04:08 PM, 12th Oct                   MBS                   We sincerely apologize for any inconvenience caused to you.           04:12 PM, 12th Oct                   MBS                   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure that you will not face such issues in your future purchase.           04:12 PM, 12th Oct                   MBS                   Kindly consider placing new order           04:12 PM, 12th Oct                     evelyn                    Hopefully,  it seems that the courier didn't make any attempt of delivery           04:14 PM, 12th Oct                   MBS                   We will make sure that you never face such thing in the future           04:16 PM, 12th Oct                   MBS                   Is there anything else I can help you with today?           04:17 PM, 12th Oct                   MBS                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:19 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3217235