Subject: Ticket Assigned - Conversation with ramya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 08:12:51 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ramya ramya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ramya Bot:  Hi Ramya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0502506754 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502506754            04:03 PM, 12th Oct                   mayar                   Hi Ramya,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:04 PM, 12th Oct                     ramya                    Hi mayar           04:04 PM, 12th Oct                     ramya                    I have not received my order yet           04:04 PM, 12th Oct                     ramya                    Yesterday it was supposed to b delivered           04:05 PM, 12th Oct                     ramya                    May I know the reason for this dealy           04:05 PM, 12th Oct                   mayar                   Could you please share your order number so that I can assist you further?           04:05 PM, 12th Oct                     ramya                    9506966910           04:07 PM, 12th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:07 PM, 12th Oct                     ramya                    Okay           04:07 PM, 12th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           04:08 PM, 12th Oct                   mayar                   Could you please confirm is this your correct phone number 971502506754?           04:08 PM, 12th Oct                     ramya                    Yes           04:08 PM, 12th Oct                   mayar                   Our courier partner will contact you to deliver the order within 24 hours           04:09 PM, 12th Oct                     ramya                    But y is the delay           04:09 PM, 12th Oct                     ramya                    Yesterday I was supposed to receive           04:10 PM, 12th Oct                     ramya                    Till.now nobody called           04:10 PM, 12th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           04:10 PM, 12th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:10 PM, 12th Oct                     ramya                    Will I receive it today?           04:11 PM, 12th Oct                   mayar                   Yes,as the order is out for delivery           04:11 PM, 12th Oct                   mayar                   Is there anything else i can help you with           04:11 PM, 12th Oct                     ramya                    No thanks           04:12 PM, 12th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:13 PM, 12th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3217186