Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Wed, 13 Oct 2021 13:38:56 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

J

Apoorv Joshi

Checking Akshay

any update on this?

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

any update on this?

Yes spoke to Akshay, asked to share by EOD. Will be sharing with him over skype.

Apoorv Joshi

J

3194309

Jessie Kathleen Go Caparas

J

team what is happening

Jessie Kathleen Go Caparas

J

are we confuse with the escalation matrix?

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

are we confuse with the escalation matrix?

Checking Jessie

Apoorv Joshi

A

@akshay.berry1 replied to the email and shared the BENEFIT pending refund details

Apoorv Joshi

A

Jessie Kathleen Go Caparas

are we confuse with the escalation matrix?

Agent escalated to level 1 twice and he did not receive reply then he escalated to higher level altogether to get an update. He should have include only one higher level in to and rest in cc instead. I have shared a warning with this agent, this is a tenured agent.

Apoorv Joshi

A

@shakeeb.arsalan @apoorv invite shared for teams meeting

Akshay Berry

A

plz join

Akshay Berry

S

Joining

Shakeeb Arsalan

S

image.png (46 KB)

Shakeeb Arsalan

S

Getting this

Shakeeb Arsalan

S

Trying again

Shakeeb Arsalan

Join the conversation now

Collaborate on the go!

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