Subject: RE: Call back and refund request - 7483334644
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 13 Oct 2021 09:01:33 +0000

@Apoorv Joshi<mailto:[email-masked]>,

Refunded as goodwill.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, October 13, 2021 12:09 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Call back and refund request - 7483334644

External email sender, please take precaution.
Hi Team,

Please assist to arrange call back on the below as per customer's request and also assist to get a refund approval. The concept of the returned item is Babyshop, territory Bahrain.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 13, 2021 1:34:02 PM
Subject: Call back request - 7483334644

Hi Team,

Problem Statement: Refund Not Processed
Order Date : July 31, 2021
Order ID: 7483334644
Return Tracking ID: 46601348684
Item ID: 155028973
Assistance Required: Process refund asap.

Issue Description: The customer has confirmed that he has returned the item 155028973 * 2nos as well under the return AWB 46601348684.

The customer inquired about the refund on Aug 29 and we have asked the WH under the child ticket 3048541, but haven't heard from them. Later on we escalated this to DXBteam but still there is no confirmation. There was a new return request raised, but the customer has confirmed earlier that he has returned both of the items together, but the refund has been processed only for one item.
The customer has been with us since June 2020 and have completed 16 transactions with us.

The item in the concern is 155028973 * 2 nos, and the cost of the item is BHD 15.84.

The customer is asking for a call back.

Customer Name; Madiha Faisal
Mobile Number: 38480991

Regards,
Nikhil

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