Subject: Mentioned in Group: Livesalesman Team
From: Mohamed Nagy via Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Sun, 10 Oct 2021 06:04:59 +0000 (UTC)

Hey Manish Kumar ,

Mohamed Nagy needs your input in this group conversation!

Livesalesman Team

M

Dear @shakeeb.arsalan, @manish.kumar and @apoorv , for the LSM KSA Back-office team, an improvement have been made as shown, we now have 183 Case but kindly try to close the old cases especially from August and September ASAP, and for the FCR , Average response time and Average resolution time, we need to work on those numbers as they are totally out of track ( FCR 55% , Avg response T (19h 46m) and Avg resolution T (133h 20m)

Mohamed Nagy

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