Subject: Refund Approval 6482019339
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 9 Oct 2021 07:54:45 -0700 (MST)

Hi Team, 

Can you please assist regarding the issue below. 

Regards 
Shakeeb 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, September 13, 2021 3:22:26 AM 
Subject: RMA canceled 

Hi Team, 

Problem Statement: Refund approval 
Order Created: Apr 15, 2020 
Order ID:6482019339 
Tracking ID:45944135591 
RMA: 23609018 
Amount: 319 SAR 
Concept: Shoemart 

With reference to order number 6482019339 which placed on Apr 15, 2020,customer is complain that he already returned the items (162054082, 162138859, 162180479, 161256538 ) and till now the refund not processed. 
As hybris showing showing that the return request Cancelled due to new regulations. 

As per the WH nothing was received from the courier, and when we escalated the case to the courier we got no reply on the issue. 

Kindly check and assist us. Thank you for your help! 

Regards, 
M.Murshed