Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Wed, 6 Oct 2021 15:12:43 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

A

image.png (22.7 KB)

Apoorv Joshi

A

@mohmoud.elsayed is the bot going to automatically resolve the chat after asking is there anything else?

Apoorv Joshi

M

if no response from each sides withing 5 mints will auto resolve

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

if no response from each sides withing 5 mints will auto resolve

this was closed in 1 minute though

Apoorv Joshi

A

okay customer did not respond for 5 minutes. But agent did, so is it each side or just the customer's side? I mean if customer does not respond for 5 min then it will be resolved

Apoorv Joshi

M

share this conversation url

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

share this conversation url

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/0/conversation/535618542684228

Apoorv Joshi

M

Apoorv Joshi

okay customer did not respond for 5 minutes. But agent did, so is it each side or just the customer's side? I mean if customer does not respond for 5 min then it will be resolved

solved

Mahmoud Emad Elsayed

M

let me know if you faced it again

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

let me know if you faced it again

Thank you. Will do.

Apoorv Joshi

A

Hi Team, customers are receiving message from Shukran that there is unauthorised redemption from their account on Oct 6, 2021 from Splash/CP account. When we are checking there is no order placed or any redemption done, we are advising them to check with shukran directly however, if this is an issue please check.

Apoorv Joshi

F

Hi @apoorv @shakeeb.arsalan 3124887 FYA

Faraz Lohani

A

Faraz Lohani

Hi @apoorv @shakeeb.arsalan 3124887 FYA

checking

Apoorv Joshi

A

Faraz Lohani

Hi @apoorv @shakeeb.arsalan 3124887 FYA

This is done. will share the bank details as soon as the customer share them. Thank you.

Apoorv Joshi

F

Apoorv Joshi

This is done. will share the bank details as soon as the customer share them. Thank you.

thanks

Faraz Lohani

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