Subject: RE: Refund to be processed to the original mode of payment - 1590362342
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 4 Oct 2021 12:34:06 +0000

Hi Shakeeb,

For below RTS done at store.

deactivate RV and create ticket to finance to process refund on oman-net.

For all OMANNET

  1.  for all partial refund, partial cancellation, the refund amount will be credited into My Credit (for registered user) and RV (for guest user).
  2.  For full cancellations, a ticket will be raised to Finance team for refunding the amount .
Regards,
From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, October 4, 2021 4:14 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund to be processed to the original mode of payment - 1590362342

External email sender, please take precaution.
Hi Team,

Can you please check the below issue and assist.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 1, 2021 6:16:24 PM
Subject: Refund to be processed to the original mode of payment - 1590362342

Hi Team,
With regards to the order ID 1590362342, the customer is complaining that he has paid thru OMANNET but the refund was processed as RV.

We have raised REL-146636 to change the mode of refund, but they are telling us that since this is RTS, they will nor be able to assist with this.

We have raised child ticket 3157590 to DXBteam and they are asking us to contact the Oman Finance team

Kindly assist.

Regards,
Nikhil.

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