Subject: RE: Bank Transfer // approval ( 8284973091)
From: "Azmathulla Khan Abdul Razack" <[email-masked]>
To: Reddy Prasad <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>
Date: Sat, 2 Oct 2021 06:35:35 +0000

Dear Sir,

WE reached the customer to return the 2 KD cash, but customer was not at home. Later he reached home by 8 PM by the time driver left the area.

Today we will try to reach the customer again.

Regards
Azmath

From: Reddy Prasad <[email-masked]>
Sent: Monday, September 27, 2021 1:19 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Azmathulla Khan Abdul Razack <[email-masked]>
Subject: RE: Bank Transfer // approval ( 8284973091)

Dear Jessie

Please share customer address to delivery the cash to customers house

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 26, 2021 8:16 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // approval ( 8284973091)

@Reddy Prasad<mailto:[email-masked]>

Can you please advise what else we can do for this case?

Customer refuses to visit the store.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 24, 2021 3:11 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // approval ( 8284973091)

External email sender, please take precaution.
Hi Jessie,

Customer does not prefer any store at all, he is saying that we sent him the incorrect item and someone should visit his address to hand him the cash. We have tried to convince this customer multiple times but he is not ready to visit any store. He is asking for bank transfer or someone visits his address between 5PM-7PM Sun - Thu to hand over the cash.

Kindly arrange contact for this customer on +96565889692 and assist to close this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 6:19:56 PM
Subject: RE: Bank Transfer // approval (  8284973091)

Thanks @Reddy Prasad<mailto:[email-masked]>

@Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please inform here.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 4:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // approval ( 8284973091)

Dear Jessie

Please issue from store

Let us know which store customer prefers

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 11:16 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // approval ( 8284973091)

@Reddy Prasad<mailto:[email-masked]>

Can you please advise if we can do a petty cash refund for this order? Value is only KWD 2.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 12:10 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // approval ( 8284973091)

External email sender, please take precaution.
Hi Jessie,

Can we arrange cash from the store in that case? As we have tried telling him again but he insist on getting the money instead of a voucher.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 5:35:31 PM
Subject: RE: Bank Transfer // approval (  8284973091)

@Apoorv Joshi<mailto:[email-masked]>

Even if we provide an extra amount?

Like what Mustafa said, they can't do bank transfer due to the value.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 17, 2021 5:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // approval ( 8284973091)

External email sender, please take precaution.
Hi Jessie,

Kindly advise as the customer is not agreeing for the voucher.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 September, 2021 15:44:55
Subject: Re: Bank Transfer // approval (  8284973091)

Hi Jessie,

Customer is not agreeing for a voucher.

Customer is saying he do not wish to place any more orders so he does not require the amount nor as the voucher nor as my credits.

Kindly advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 3:46:11 PM
Subject: Re: Bank Transfer // approval (  8284973091)

Hi Jessie,

We have contacted the customer and are waiting for an update from him. If the customer agrees, we will give him a voucher.

Thanks and Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 12:57:54 PM
Subject: RE: Bank Transfer // approval (  8284973091)

Guys,

Can we convince the customer for an additional voucher since it does make sense amount is so less to do a bank transfer.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 10:41 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // approval ( 8284973091)

Dear Jessie,

Even if I take the apporoval, bank doesn't  takes the petty deposits below 50 KWD.
So, just in those type of cases please confirm with the customer to collect the cash from the nearest store.

Regards,

MUSTAFA CHAKKI
Assistant - F & A
Mustafa.chakki@landmarkgroup,com<mailto:Mustafa.chakki@landmarkgroup,com>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 9:04 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // approval ( 8284973091)

@Mustafa Chakki<mailto:[email-masked]>

Can you please help us on the below approval.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 9:54 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // approval ( 8284973091)

External email sender, please take precaution.
Hi Jessie,

Please advise on the below bank ransfer approval.

Thank you for your help.

Regards,
Manish

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 1:59:01 PM
Subject: Bank Transfer // approval (  8284973091)

Hi Team

Problem Statement : Bank Transfer // approval.
Order Date : Aug 6, 2021
Order ID: 8284973091
Tracking ID : 100077579854
Total Price : KWD2.00

Issue Description:The customer doesn't want the refund in his My Credits saying he doesn't want to order anymore and asking it to be removed and reprocess the refund to his bank account.

Bank Details:

Account name: CLIFFORFD FERNANDES
Bank name: NATIONAL BANK OF KUWAIT
branch name:KHAITAN
account number:2005272510
account type:NBK EXPRESS ACCOUNT.
IBAN Number : KW82NBOK0000000000002005272510.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAzmathulla.Khan%40landmarkgroup.com%7Cd6d0d9b9d7724ebba70208d981a04963%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683347683817108%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=92HQ%2BbgOT5ZDunYetetbpzoFVNvJ3QAVnvzTSW2NJgc%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAzmathulla.Khan%40landmarkgroup.com%7Cd6d0d9b9d7724ebba70208d981a04963%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683347683827065%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VJCVPNGEr5haGatoZd6UZd8ol2AFZBbwGhliKKoCSt8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com