Subject: Re: URGENT: Update your OS and web clients to the latest version before September 30th, 2021
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 30 Sep 2021 04:51:08 -0700 (MST)

Hi Jessie, 

We have advised all agents to update their browsers. 

Thank you for notifying us of this update. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, September 30, 2021 11:08:04 AM 
Subject: FW: URGENT: Update your OS and web clients to the latest version before September 30th, 2021 

Hi Team, 

Please find the below update from Freshworks team and ensure we are using the supported browsers: 

URGENT: Update your OS and web clients to the latest version before September 30th, 2021 

We are writing to inform you that our certificate provider for the CName feature, Letsencrypt’s certificate expires on 30-Sep-2021 (14:01:15 GMT). They will switch over to their self-signed root certificate (ISRG X1) that does not support outdated browser versions. 

Who will be affected? 

Freshdesk users who have not updated their browsers and programmable frameworks (including OpenSSL (1.0.2)) after 2018. 

What will be the impact? 

Freshdesk users and their end customers on outdated browser versions will see the page that reads “this connection is not secure” or a similar security-related alert that prevents them from accessing the page. 

Below is a list of OS and web clients that will be affected: 

    * OpenSSL <= 1.0.2 
    * Windows < XP SP3 (assuming Automatic Root Certificate Update isn’t manually disabled) 
    * macOS < 10.12.1 (year 2016) 
    * iOS < 10 (iPhone 5 is the lowest model that can get to iOS 10) 
    * Android < 7.1.1 (but >= 2.3.6 will work if served ISRG Root X1 cross-sign) 
    * Mozilla Firefox < 50 
    * Ubuntu < 16.04 
    * Debian < 8 
    * Java 8 < 8u141 
    * Java 7 < 7u151 
    * NSS < 3.26 
    * Amazon FireOS (Silk Browser) 

How to know if this will affect you? 

Open [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Ffmtrack1.freshdesk.com%2Fls%2Fclick%3Fupn%3DChgKqXKfaeCJvxAAADlH3DjykrUc9KKXmYnq92XWAhxc1tTP7RqW3FCELOt0ZvMSZzfKZeUfN-2BFDWlwDgKncBg-3D-3DAuRI_7TbjIOjsRkx9Ugf4vi-2BuP7QC3cnKIjsl7Ki6fcpj9pZHkN7o3-2BraIYZAxVX8pwLObVLCJ3-2FH9Y-2BawYzH6MIu4tdlCkbEzsfnT4Xa-2BIc6hVPnRkUxCy-2FC2hXt-2FZYNrge-2BA-2FnWzUq46L9-2FDuu2DdGQUHp5GRP9O4BFT0aSMGMxH-2FDPSYbiknNJKzVeA3rtj9ApMEsiYpwIcaxvFuwEuUruEYev0D4X25KhDyfTb-2B7hVZBFH2Jms0kvDrLVqZBAwJfCKC-2BAEB5yUQSnLdIwgUyAB1hBzilvrNjhq-2F2tqrXERx7Qnml9VqrVgLbseOGp6yCsyaZZ-2FjFqlt95pBBggISn1qbj4UqSZ6UBWhP2-2F2AbaDcTCOHWuSn-2FW3S2PK-2BqlakJXeamQvV931znb7aG3U-2F7Lc166ToctiKwGNgBCh5scgYQr8kWi8HMFBzX1u8Nt9LjuPRAQSMAvHxYyBe8Ax1CsH8k-2FK3Z-2Bp1MILyEGFjTH-2Bn-2FNU4ZT-2FYWTXF2cSxg6T7sJo-2FNG5NwZylMqVMtw2uqphiRsZHnSaeMd4l93D2KEqv3KJcVBpF-2BuRpCHuumXj-2BhtGb3dg1d1uS-2Ba4M-2BnN5p5JHxd4MPuYWcNkqnUKJurHeOEbgCm16X1QVluP-2FNPb500P9pDeq7C6C5OxlUWZOjfD0utDMxwtCHMXqGvsdnaFniSrcGT1fMQJZJsAi6XcSBGOTmoeS-2FzK4zBrA4CWkWTrG2P2WtspklOvGQX3dZDawcIT99PHAIqJXHCsUtnWII8V7FA2uTo9WUh9G-2FLXinTxlnGmMl3-2B-2Bn-2BbD47j4BRsYxsnX7hzR8MDt5ytPi8eaWPK6GNC8-2FgAl0S3loTjxFOeOkIvR3hKdH-2BwspI8KpkDBRUAmO0gMYgee8Bu0nuntxf57doeBGX1uDmvTOjX2wb-2FTgDYEgctosA-2BY8RAg7-2Fv7Wmn-2Bi7EK3OLdJCUCBaOJj8-2Bzc7EyK5L-2ByguROD3u1In7ARvhx62hPz-2BOUXWA3Mkk-3D&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C81f63251594d4db39bd908d983d12971%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637685756626546569%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tXmExSpjAMimWy81jVa4M0rLdxs3EexZGyyfeBewaN0%3D&reserved=0 | this
 link ] on your browser. If the page loads fine, your OS and web client support the root certificate, and there is no further action required. 

Please ensure to update your OS and browsers if otherwise. Refer to [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Ffmtrack1.freshdesk.com%2Fls%2Fclick%3Fupn%3DChgKqXKfaeCJvxAAADlH3H7nmarWVtfK5Q8nrK46HNv-2BXx5-2Fkzh9a3qiUs-2BWoLfy4cfgImUNcydgJhlePXbCPd2pKqfxzudhFIRDGvwsPQDATSlzB5rWZGG3N3RH-2FndGfS2S88Q0xBL1tVj6E9eMb8rOfs6ZhMd1GdhUx284PoQ-3DuYFZ_7TbjIOjsRkx9Ugf4vi-2BuP7QC3cnKIjsl7Ki6fcpj9pZHkN7o3-2BraIYZAxVX8pwLObVLCJ3-2FH9Y-2BawYzH6MIu4tdlCkbEzsfnT4Xa-2BIc6hVPnRkUxCy-2FC2hXt-2FZYNrge-2BA-2FnWzUq46L9-2FDuu2DdGQUHp5GRP9O4BFT0aSMGMxH-2FDPSYbiknNJKzVeA3rtj9ApMEsiYpwIcaxvFuwEuUruEYev0D4X25KhDyfTb-2B7hVZBFH2Jms0kvDrLVqZBAwJfCKC-2BAEB5yUQSnLdIwgUyAB1hBzilvrNjhq-2F2tqrXERx7Qnml9VqrVgLbseOGp6yCsyaZZ-2FjFqlt95pBBggISn1qbj4UqSZ6UBWhP2-2F2AbaDcTCOHWuSn-2FW3S2PK-2BqlakJXeamQvV931znb7aG3U-2F7Lc166ToctiKwGNgBCh5scgYQr8kWi8HMFBzX1u8Nt9LjuPRAQSMAvHxYyBe8Ax1CsH8k-2FK3Z-2Bp1MILyEGFjTH-2Bn-2FNU4ZT-2FYWTXF2cSxg6T7sJo-2FNG5NwZylMqVMtw2uqphiRsZHnSaeMd4l93D2KEqv3KJcVBpF-2BuRpCHuumXj-2BhtGb3dg1d1uS-2Ba4M-2BnN5p5JHxd4MPuYWcNkqnUKJurHeOEbgCm16X1QVluP-2FNPb500P9pDeq7C6C5OxlUWZOjfD0utDMxwtCHMXqGvsdnaFniSrcGT1fMQJZJsAi6XcSBGOTmoeS-2FzK4zBrA4CWkWTrG2P2WtspklOvGQX3dZDawcIT99PHAIqJXHCsUtnWII8V7FA2uTo9WUh9G-2FLXinTxlnGmMl3-2B-2Bn-2BbD47j4BRsYxsnX7hzR8MDt5ytPi8eaWPK6GNC8-2FgAl0S3loTjxFObZC6r6OqJ0XELsV2sUy3DciqlwQNN2HtUL53MxooEcM4TXu2C6QxT3Wmg7QSlM1wL8v3GTNpfkKZ3LQLq99UWO1-2Fmin14GmX6cdvALw81XSIYSjayQhvH1EilopM5JeW7LkxJbHM6rq2-2BGfW0hoYkg-3D&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C81f63251594d4db39bd908d983d12971%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637685756626546569%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=U6S0dAqUPOxcejNVF%2BBtx2q4MmtPTep14dSfz8EksZs%3D&reserved=0 | this
 solution article ] to know more about our OS and system requirements, and write to [ mailto:[email-masked] | [email-masked] ] if you face any challenges. 

Thank you for understanding, and apologies for any inconvenience caused. 

Regards, 

Team Freshdesk 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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