Subject: Re: UAE Updated escalation matrix for 3PL/OLM escalation management for Last Mile
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 27 Sep 2021 00:25:04 -0700 (MST)

Hi Jessie, 

Thanks for the update. 

Please note that the matrix has been updated accordingly. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, September 27, 2021 11:57:15 AM 
Subject: FW: UAE Updated escalation matrix for 3PL/OLM escalation management for Last Mile 

Hi Team, 

Please take note of the updated matrix for UAE. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Gaurav Khemka <[email-masked]> 
Sent: Sunday, September 26, 2021 5:59 PM 
To: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Cc: Bhaskar Mandelia <[email-masked]>; Sanjana Suresh <[email-masked]>; Dipesh Regmi <[email-masked]>; Pawan Kaura <[email-masked]>; Peter Dsouza <[email-masked]>; Saumik Chakrabarti <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Subject: UAE Updated escalation matrix for 3PL/OLM escalation management for Last Mile 

Dear All 

Hope you are doing well. 

Just wanted to share an update for POC change for UAE CS escalations management from Last Mile perspective. 

Going forward Ashish Karini (cc'ed in the mail) will be going to be the POC for both 3PL & OLM related customer escalations . All UAE 3PL / OLM related customer escalations for both forward & reverse shipments should be directed to his team for resolution. 

Would request to you follow the below escalation matrix and cascade the information to relevant team members. 

Along with this, please loop in [ mailto:[email-masked] | 
@Saumik Chakrabarti ] [ mailto:[email-masked] | 
@Shatakshi Pandey ] wherein the escalations is not resolved as per agreed SLA. 

UAE CS escalation resolution matrix 

Name 	

Email ID 	

Phone Number 	

Escalation level 

Dipesh Regmi 	

[ mailto:[email-masked] | [email-masked] ] 	

+971 526246726 	

Level 1 

Ashish Kumar 	

[ mailto:[email-masked] | [email-masked] ] 	

+971 525585024 	

Level 2 

Peter Dsouza 	

[ mailto:[email-masked] | [email-masked] ] 	

+971 48094401 	

Level 3 

Gaurav Khemka 	

[ mailto:[email-masked] | [email-masked] ] 	

+ 971 561139073 	

Level 4 

Bhaskar Mandelia 	

[ mailto:[email-masked] | [email-masked] ] 	

+971 567789132 	

Level 5 

Pawan Kaura 	

[ mailto:[email-masked] | [email-masked] ] 	

+971 565154483 	

Level 6 

Regards, 

Gaurav Khemka 

Manager – Last Mile Ecommerce Operations 

Landmark Group 

------------------------------------------ 

Mobile : +971 56 1139073 

Mobile : +91 9910634991(Whatsapp) 

Email : [ mailto:[email-masked] | [email-masked] ] 

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