Subject: Re: Drop Payment - [email-masked]
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: "Bhisham Manwani, TCS" <[email-masked]>, Naseem Juma <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 23 Sep 2021 02:32:04 -0700 (MST)

Hi Akshay, 

Please advise further on the below. Case pending since long. Please assist to get this closed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Naseem Juma" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, September 19, 2021 12:09:05 PM 
Subject: RE: Drop Payment - [email-masked] 

[ mailto:[email-masked] | @Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Update asap. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, September 18, 2021 5:41 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Naseem Juma <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: Drop Payment - [email-masked] 

External email sender, please take precaution. 

Hi Akshay, 

Please advise on the further update on the below. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 September, 2021 10:40:08 
Subject: RE: Drop Payment - [ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | @Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Reminder on the same. 

Date of transaction- 24-08- 2021 
Authorisation code : 035698 
Transaction number : 123659 
Amount : BHD 56.600 
Credit card : 5415 6600 4608 1691 
E-mail : [ mailto:[email-masked] | [email-masked] ] 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 12, 2021 9:57 AM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - [ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please follow up on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 11, 2021 10:26 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - [ mailto:[email-masked] | 
[email-masked] ] 

External email sender, please take precaution. 

Hi Jessie, 

Please advise on the further update on the below. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 9, 2021 12:05:17 PM 
Subject: Re: Drop Payment - [ mailto:[email-masked] | 
[email-masked] ] 

Hi Team, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 29, 2021 5:44:18 PM 
Subject: RE: Drop Payment - [ mailto:[email-masked] | 
[email-masked] ] 

Looping [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Kindly check and confirm. 

Date of transaction- 24-08- 2021 
Authorisation code : 035698 
Transaction number : 123659 
Amount : BHD 56.600 
Credit card : 5415 6600 4608 1691 
E-mail : [ mailto:[email-masked] | [email-masked] ] 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 29, 2021 2:39 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment - [ mailto:[email-masked] | 
[email-masked] ] 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 27, 2021 4:50 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - [ mailto:[email-masked] | 
[email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

Please assist to check regarding the below drop payment case. Payment mode is credit card. 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 27, 2021 6:15:15 PM 
Subject: Drop Payment - [ mailto:[email-masked] | 
[email-masked] ] 

Hi team, 

The customer is complaining that his account has been debited, but the order was not placed. 

The customer has shared the following details with us: 

Date of transaction- 24-08- 2021 
Authorisation code : 035698 
Transaction number : 123659 
Amount : BHD 56.600 
Credit card : 5415 6600 4608 1691 
E-mail : [ mailto:[email-masked] | [email-masked] ] 

Kindly assist with the refund. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cbe1c25731802467c1c9c08d97aa9f37f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675692631218182%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8LPwBa39%2F6%2BBXP0i9sP9CLcQ8OcIaDnTBeMlPJVGwzg%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com