Subject: Re: Drop Payment/On Validation - 6320274255
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: malik ismail <[email-masked]>, Sankar <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, abdulqader ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Sep 2021 23:52:14 -0700 (MST)

Hi Malik, 

Customer has been contacted and we will share the bank details with you as soon as the customer get back to us. 

Thanks and Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Sankar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "abdulqader ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, September 21, 2021 12:14:01 PM 
Subject: RE: Drop Payment/On Validation - 6320274255 

[ mailto:[email-masked] | @Apoorv Joshi ] , 

Ask for customer bank details. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Malik Ismail <[email-masked]> 
Sent: Tuesday, September 21, 2021 8:08 AM 
To: Sankar T <[email-masked]>; Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; abdulqader ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Drop Payment/On Validation - 6320274255 

Hi Akshay, 

Please get bank account details. 

Regards, 

Malik 

From: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 21, 2021 6:41 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment/On Validation - 6320274255 

External email sender, please take precaution. 

Looping [ mailto:[email-masked] | 
@Malik Ismail ] 

Hi Malik, 

Please help to initiate manual refund for this order. 

Thanks, 

Sankar. 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 20 September 2021 at 6:38 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >, abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment/On Validation - 6320274255 

Hi [ mailto:[email-masked] | 
@Sankar T ] , 

As per customer, amount is not received. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 4:33 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sankar T < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment/On Validation - 6320274255 

External email sender, please take precaution. 

Hi Akshay, 

Please advise if any update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Sankar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 6:05:00 PM 
Subject: Re: Drop Payment/On Validation - 6320274255 

[ mailto:[email-masked] | @Akshay Berry ] – Please call customer and check whether they have received the amount or not and confirm. 

Thanks, 

Sankar. 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 19 September 2021 at 12:16 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >, abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop Payment/On Validation - 6320274255 

Hi [ mailto:[email-masked] | 
@Sankar T ] , 

Please update on this. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 18, 2021 5:27 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment/On Validation - 6320274255 

External email sender, please take precaution. 

Hi Akshay, 

Kindly assist to check and update on below. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 September, 2021 19:02:39 
Subject: Re: Drop Payment/On Validation - 6320274255 

Hi Team, 

Please assist to update regarding this case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 4, 2021 9:11:59 PM 
Subject: Re: Drop Payment/On Validation - 6320274255 

Hi Akshay, 

Kindly assist to check and update on below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 21, 2021 3:53:12 PM 
Subject: Re: Drop Payment/On Validation - 6320274255 

Hi Akshay, 

Kindly assist to check regarding the below case. Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 19 August, 2021 15:36:55 
Subject: Re: Drop Payment/On Validation - 6320274255 

Hi Akshay, 

Kindly assist to check regarding the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 13, 2021 1:30:53 PM 
Subject: Re: Drop Payment/On Validation - 6320274255 

Hi Jessie, 

Kindly advise if there is any update. 

Regards, 

Apoorv. 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 1 August, 2021 14:45:28 
Subject: RE: Drop Payment/On Validation - 6320274255 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Will update you on this once we receive the new sheet from Payfort. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 29, 2021 7:35 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment/On Validation - 6320274255 

External email sender, please take precaution. 

Hi Jessie, 

Kindly check and advise on the below if any update from tech on this. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 21, 2021 1:40:48 PM 
Subject: Drop Payment/On Validation - 6320274255 

Hi Jessie, 

With reference to the order number:6320274255 

Kindly look into the following hybris ticket: 08129024, the note says "Will check with tech if this is shared to Payfort for manual refund - Follow up on email". Kindly look into it and update us. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C4ba0b8e0d22a42f5b8f808d97cb56a25%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637677940888656041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ourp1PfqWwrVj2xoKeqKOfKNewsU9ndwqTM6q5OpLOk%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C4ba0b8e0d22a42f5b8f808d97cb56a25%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637677940888656041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ourp1PfqWwrVj2xoKeqKOfKNewsU9ndwqTM6q5OpLOk%3D&reserved=0 | 
www.landmarkgroup.com ] 

The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. Access to this email by anyone else is unauthorized. This communication may contain confidential or legally or privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. Any opinion, advise or views expressed in this mail are not necessarily the views of Company and no binding nature of the content /message shall be implied or assumed unless the sender has done so expressly with the due authority. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C4ba0b8e0d22a42f5b8f808d97cb56a25%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637677940888666025%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MVTO3f9C2OUywX06n9t9G665SlY6nc809gtMf9Mdsik%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com