Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 20 Sep 2021 14:49:12 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

J

3104557

Jessie Kathleen Go Caparas

J

why is MOhammad Tawfik assigning to Reddy Prasad!

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

why is MOhammad Tawfik assigning to Reddy Prasad!

checking Jessie

Apoorv Joshi

A

@jessie.caparas the child ticket are not closing without selecting an agent name.

Apoorv Joshi

A

Agent name is coming under red asterisk "*"

Apoorv Joshi

J

do not assign to Reddy

Jessie Kathleen Go Caparas

J

regardless of the reason

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

do not assign to Reddy

Got it Jessie, can we close such child tickets under Livesalesman instead where the resolution is already there and the ticket have not been closed by the warehouse.

Apoorv Joshi

A

image.png (8.1 KB)

Akshay Berry

A

@apoorv @manish.kumar @shakeeb.arsalan , clear out the cases from Feb until July asap

Akshay Berry

A

Akshay Berry

@apoorv @manish.kumar @shakeeb.arsalan , clear out the cases from Feb until July asap

Hi Akshay, Have assigned agents on May - Aug already.

Apoorv Joshi

A

Akshay Berry

@apoorv @manish.kumar @shakeeb.arsalan , clear out the cases from Feb until July asap

Im checking the remaining ones, will update you on the same asap.

Apoorv Joshi

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