Subject: RE: Bank Transfer delay - 9677402673
From: Punit Darji <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Prince Anand <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, PRINCE MALIK <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Poorvi Chopra <[email-masked]>
Date: Wed, 15 Sep 2021 08:07:51 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Please note that AED 36.90/- has been refunded in Tabby.

Regards,

Punit Darji

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, September 14, 2021 5:43 PM
To: Prince Anand <[email-masked]>
Cc: Punit Darji <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>; PRINCE MALIK <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Bank Transfer delay - 9677402673

External email sender, please take precaution.
Hi Prince,

The My Credits has already been removed under following Jira: https://landmark.atlassian.net/browse/REL-145255 .

Kindly assist to get the refund processed for this so we can close the case asap.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Prince Anand" <[email-masked]<mailto:[email-masked]>>
To: "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 7:01:28 PM
Subject: Re: Bank Transfer delay - 9677402673

Hi Punit,

I remember we had a call few weeks earlier to discuss the same issue. In case, Tabby payments are refunded into My Credit and user comes to us asking for refund in Tabby account, same can done through Tabby dashboard post removal of balance from user's My Credit account. Please process the refund in user's tabby account from Tabby dashboard (if the balance has been removed from My Credit account (as per JIRA)). Do let me know in case you face any issue in accessing the Tabby dashboard.

Regards,
Prince Raj Anand
Senior Product Owner
Web Team | Landmark Group
Mob: +91 9654683368

From: Punit Darji <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 14 September 2021 at 6:33 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Prince Anand <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>, PRINCE MALIK <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer delay - 9677402673
Hi @Akshay Berry<mailto:[email-masked]>,

This order is still not part of the system report generated on 12th Sep 21.

Hi @Prince Anand<mailto:[email-masked]>,

Herewith, we need your support to resolve this case.

Regards,

Punit Darji

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 2:26 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer delay - 9677402673

Hi @Punit Darji<mailto:[email-masked]>,

Please confirm if the bank transfer has been done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 1:53 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer delay - 9677402673

External email sender, please take precaution.
Hi Akshay,

Please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 11:35:08 AM
Subject: Re: Bank Transfer delay - 9677402673

Hi Akshay,

Please advise on the below.

Regards,
Apoorv

________________________________
From: "Punit Darji" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 3:51:44 PM
Subject: RE: Bank Transfer delay - 9677402673

Hi @Akshay Berry<mailto:[email-masked]>,

Please note that we cannot process the below refund in Tabby as it has to be processed through Hybris.

We can process only cash refund, but this order is not part of cash refund report (report extracted on 31st Aug 21). Please check & resolve the issue with Hybris team.

Based on system report, we will process cash refund in next batch.

Regards,

Punit Darji

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 1:04 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer delay - 9677402673

Hi @Punit Darji<mailto:[email-masked]>,

Assist in processing the refund back in Tabby account for AED 36.90.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 1:00 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Bank Transfer delay - 9677402673

External email sender, please take precaution.
Hi Akshay,

With reference to the order number: 9677402673

Customer returned items to the store and RMA: 1001185691 was processed as cash value but the refund was given to the customer in My Credits. The My Credits worth AED 36.90 has been removed from customer's account under https://landmark.atlassian.net/browse/REL-145255<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-145255&data=04%7C01%7CPunit.Darji%40landmarkgroup.com%7C1716214f21b24b9a5bda08d977858e7f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672237795148850%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ubXc10mZVnyxe3X1R6tVQnTRBUgVsYNzkEYCYGd%2FF2I%3D&reserved=0> .

Please assist to get the following Bank Transfer ticket processed: 04229000 or the refund to be processed back to Tabby.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 2:10:50 PM
Subject: Hybris ticket issue/9677402673

Hi Team,

Order number: 9677402673

Kindly do the needful as there is no update on the hybris ticket from 20 Aug, 2021.

Regards,
Prince

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CPunit.Darji%40landmarkgroup.com%7C1716214f21b24b9a5bda08d977858e7f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672237795158856%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GoX8f7VrdovKRS3Knj6Gp9vjEnkwP7IsKHYppheeq2M%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com