Subject: RE: Refund approval- 8284569470
From: Mohamed Shabaz Khan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Malik Ismail <[email-masked]>, PRINCE MALIK <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "Azmathulla Khan Abdul Razack" <[email-masked]>, Reddy Prasad <[email-masked]>, Ashwin Ravichandran <[email-masked]>
Date: Wed, 15 Sep 2021 06:16:32 +0000

Hi Jessie/ Akshay,

Please proceed with the normal return/refund process of KWD 16. Also, mark the items as lost in transit to avoid stock issues.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Ashwin Ravichandran <[email-masked]>
Sent: Wednesday, September 15, 2021 8:56 AM
To: Mohamed Shabaz Khan <[email-masked]>
Subject: RE: Refund approval- 8284569470

Approved

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 8:20 PM
To: Ashwin Ravichandran <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund approval- 8284569470

Hi Ashwin,

Please approve refund of KWD 16. Customer placed order for 3 items but as per the customer, she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped & delivered from our side.

Missing item: item 161124339 -- Eternity Luxe Super King 325 TC Size Fitted Sheet - 200x210 cm

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Azmathulla Khan Abdul Razack <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 7:47 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval- 8284569470

Dear Shabaz,

This delivery contains single container and the same has been delivered.

Regards
Azmath

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 9:51 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Azmathulla Khan Abdul Razack <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval- 8284569470

Hi @Reddy Prasad<mailto:[email-masked]>/ @Azmathulla Khan    Abdul Razack<mailto:[email-masked]>

Please share an update on the missing item.

Order Date: Aug 4, 2021
Order ID:  8284569470
Tracking ID: FP0805210004906
Item ID: 161124339
Order value: KWD 64.02
Missing Item: 161124339 - - Eternity Luxe Super King 325 TC Size Fitted Sheet - 200x210 cm

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 10:39 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval- 8284569470

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>,

Please approve manual refund for missing item.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 10:21 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval- 8284569470

External email sender, please take precaution.
Hi Akshay,

Please check and advise on the below refund approval.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 12:13:00 PM
Subject: Re: Refund approval- 8284569470

Hi Akshay,

Please assist on the below refund approval for missing item.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 12:08:13 PM
Subject: Refund approval- 8284569470

Hi Team,

Problem Statement: Refund approval
Order Date : Aug 4, 2021
Order ID:  8284569470
Tracking ID: FP0805210004906
Item ID: 161124339
Order value: KWD 64.02
Assistance Required: Refund approval

Issue Description: Customer placed order for 3 items but as per the customer, she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped & delivered from our side.

Case history: the customer contacted us on 10 Aug, 2021 and informed us that he did not receive the item 161124339 - - Eternity Luxe Super King 325 TC Size Fitted Sheet - 200x210 cm  . We create a child ticket to check we have checked with WH and LMG courier but not received any response from courier and as per WH they have shipped all the items.

The item value is KWD16.00.

Customer history: the customer has been with us since June 2021 and has completed 5 orders with us so far.

Assistance Required: kindly provide us the approval to process the refund for the mentioned item.

Regards,
Prince

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