Subject: Re: Incorrect tagging (product inquiry)
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 14 Sep 2021 01:20:03 -0700 (MST)

Hi Imran, 

Thank you for pointing out the issue, 

The feedback is going to be shared with all of the agents to make sure they are disposing the cases correctly. 

@apoorv request you to arrange training session ASAP and educate the agents about the same & Also please give warning letter to the agents whom you find are repeating such mistakes. 

Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Tuesday, September 14, 2021 1:27:05 PM 
Subject: Incorrect tagging (product inquiry) 

Hi Team, 

While doing some random audits we had observed, agents are doing wrong tagging in most of the queries under product inquiry tag, especially in social media cases. 

This shows a sudden increase in the contribution percentage and impacting overall data reporting. 

Below are sample ticket ids, though there are many. Can you quickly check it and share the plan of action to avoid these errors in future. 

	

2926973 

2927482 

2928265 

2929442 

2931665 

2938969 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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