Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 13 Sep 2021 15:37:27 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

J

Hybris issue sorted now guys?

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

Hybris issue sorted now guys?

No Jessie, issue is still there. Akshay also responded to it we are having that issue as well and no contact number or tracking number showing. In some orders, the refund transaction is not showing either and usually we are able to see in RMA if refund is done to PG/My Credits/etc. that option is also not visible to check.

Apoorv Joshi

A

I have responded as well to the email along with screenshot

Apoorv Joshi

A

3097283 - olm team already replied, agent still raising child ticket

Akshay Berry

A

Akshay Berry

3097283 - olm team already replied, agent still raising child ticket

checking akshay

Apoorv Joshi

A

Akshay Berry

3097283 - olm team already replied, agent still raising child ticket

Hi Akshay, they are asking to reassign for delivery. We don't know how to reassign for delivery only return.

Apoorv Joshi

A

That's why asking you for assistance here.

Apoorv Joshi

A

sure

Akshay Berry

A

Thank you

Apoorv Joshi

J

3063485

Jessie Kathleen Go Caparas

J

this is refunded now

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

this is refunded now

on it

Apoorv Joshi

A

Akshay Berry

2998238 - ask for customer bank details for refund of aed 164.05 and raise to jira to update banks details once customer replies

@akshay.berry1 2998238 - Customer has shared the following Bank Details:
1. Account Holder Name: OMRAN ALI SAFAR MOHAMED ALANSAARI
2. Account Number: 11868523810001
3. Bank Name: ADCB
4. Bank Branch Name: IBD - AL BUHAIRA BRANCH
5. IBAN: AE310030011868523810001
6. Account Type: Savings

Apoorv Joshi

A

Apoorv Joshi

@akshay.berry1 2998238 - Customer has shared the following Bank Details:
1. Account Holder Name: OMRAN ALI SAFAR MOHAMED ALANSAARI
2. Account Number: 11868523810001
3. Bank Name: ADCB
4. Bank Branch Name: IBD - AL BUHAIRA BRANCH
5. IBAN: AE310030011868523810001
6. Account Type: Savings

@apoorv raise JIRA to get the bank details updated in Hybris

Akshay Berry

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