Subject: RE: [#3059861] - Complaint on Order No: 9674886299
From: Jessie Caparas <[email-masked]>
To: Ankkur Gupta <[email-masked]>, Centrepoint <[email-masked]>, Bsu Wml <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Mayank Lodha <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Nashid Abdulnazar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Prashanth Shetty <[email-masked]>
Date: Sun, 12 Sep 2021 07:59:57 +0000

@Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Please do the needful.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Ankkur Gupta <[email-masked]>
Sent: Sunday, September 12, 2021 11:59 AM
To: Centrepoint <[email-masked]>; Bsu Wml <[email-masked]>
Cc: Mayank Lodha <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Nashid Abdulnazar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Prashanth Shetty <[email-masked]>
Subject: RE: [#3059861] - Complaint on Order No: 9674886299

Hi Nikhil,

This product is not a newly sourced product in the company. We have been selling this quite long & till now we haven’t received any complaints.
However, since customer has raised the concern on product quality, so we are taking the feedback very seriously & will investigate on product with our supplier.

For now, I will suggest collecting back the product & issue the credit note to the customer.

Once collected, please send the product to warehouse for further investigation.

Regards,
Ankur

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 8, 2021 5:12 PM
To: Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Ankkur Gupta <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Nashid Abdulnazar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3059861] - Complaint on Order No: 9674886299

External email sender, please take precaution.
Hi Team,
ANY UPDATE??

Problem Statement:  WWT item damaged with in 2 months
Order Date : July 01, 2021
Order ID: 9674886299
Return Tracking ID: FP070121002543
Item ID: 163066906 - Juniors - Juniors Rudy Bear Printed Bassinet with Canopy
Delivery Date: July 05, 2021
Assistance Required: Need advise what can be done from our end

Issue Description: The customer is complaining that the item got damaged and broken while the baby was in it. The customer is complaining that the product is of bad quality and that is why it got damaged with in 2 months.

The customer is asking for a replacement. Kindly advise what can be done from our end. Please find the attached image as shared by the customer.

Regards,
Nikhil.

3059861:1125156
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