Subject: RE: Refund against voucher used - 8269167885
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 12 Sep 2021 05:57:46 +0000

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Saturday, September 11, 2021 12:14 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund against voucher used - 8269167885

External email sender, please take precaution.
Hi Team,

Please advise on the below concern.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 3, 2021 2:07:28 PM
Subject: Refund against voucher used - 8269167885

Hi Team,

Problem Statement: Refund Not Processed
Order Date : June 12, 2021
Order ID: 8269167885
Return Tracking ID: RP0616210006416
Assistance Required: Voucher preparation request

The customer has used the following voucher '161-SD23-EGMR-GTS3-K' for KWD 90.00 under the order id 8269167885. The customer is complaining that he has received wrong items under the order and he has returned the items. The voucher amount was not refunded back to him. The customer is asking for the refund of KWD 31.1156 which was not refunded mentioning 'Voucher non-refundable'.

The customer has placed his 1st order with us.

Kindly provide the approval for the voucher preparation for the same.

Regards,
Nikhil.

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