Subject: Re: Refund against voucher used - 8269167885
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 11 Sep 2021 01:13:41 -0700 (MST)

Hi Team, 

Please advise on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, September 3, 2021 2:07:28 PM 
Subject: Refund against voucher used - 8269167885 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : June 12, 2021 
Order ID: 8269167885 
Return Tracking ID: RP0616210006416 
Assistance Required: Voucher preparation request 

The customer has used the following voucher '161-SD23-EGMR-GTS3-K' for KWD 90.00 under the order id 8269167885. The customer is complaining that he has received wrong items under the order and he has returned the items. The voucher amount was not refunded back to him. The customer is asking for the refund of KWD 31.1156 which was not refunded mentioning 'Voucher non-refundable'. 

The customer has placed his 1st order with us. 

Kindly provide the approval for the voucher preparation for the same. 

Regards, 
Nikhil.