Subject: Re: Drop Payment - [email-masked]
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Naseem Juma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, malik ismail <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 10 Sep 2021 23:26:11 -0700 (MST)

Hi Jessie, 

Please advise on the further update on the below. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Naseem Juma" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Thursday, September 9, 2021 12:05:17 PM 
Subject: Re: Drop Payment - [email-masked] 

Hi Team, 

Please assist to get an update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Naseem Juma" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, August 29, 2021 5:44:18 PM 
Subject: RE: Drop Payment - [email-masked] 

Looping [ mailto:[email-masked] | 
@Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Kindly check and confirm. 

Date of transaction- 24-08- 2021 
Authorisation code : 035698 
Transaction number : 123659 
Amount : BHD 56.600 
Credit card : 5415 6600 4608 1691 
E-mail : [ mailto:[email-masked] | [email-masked] ] 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, August 29, 2021 2:39 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: RE: Drop Payment - [email-masked] 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please look into this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 27, 2021 4:50 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop Payment - [ mailto:[email-masked] | [email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

Please assist to check regarding the below drop payment case. Payment mode is credit card. 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 27, 2021 6:15:15 PM 
Subject: Drop Payment - [ mailto:[email-masked] | [email-masked] ] 

Hi team, 

The customer is complaining that his account has been debited, but the order was not placed. 

The customer has shared the following details with us: 

Date of transaction- 24-08- 2021 
Authorisation code : 035698 
Transaction number : 123659 
Amount : BHD 56.600 
Credit card : 5415 6600 4608 1691 
E-mail : [ mailto:[email-masked] | [email-masked] ] 

Kindly assist with the refund. 

Regards, 

Nikhil. 

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