Subject: Re: Refund to Benefit - 7475319758
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Naseem Juma <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Megh singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, HAMZA <[email-masked]>, malik ismail <[email-masked]>
Date: Tue, 31 Aug 2021 06:56:58 -0700 (MST)

Hi Akshay, 

Please assist to get the below closed asap. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Naseem Juma" <[email-masked]> 
Cc: "Bhisham Manwani, TCS" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Megh singh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "HAMZA" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Friday, August 27, 2021 3:24:56 PM 
Subject: Re: Refund to Benefit - 7475319758 

Dear Naseem, 

The item was returned and was refunded already to My Credits. We have already gotten the My Credits removed under REL-145060 by tech/Jira team. 

Kindly assist with refunding the amount as shared with you by Bhisham to BENEFIT. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Naseem Juma" <[email-masked]> 
To: "Bhisham Manwani, TCS" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Megh singh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "HAMZA" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Thursday, August 26, 2021 6:26:24 PM 
Subject: RE: Refund to Benefit - 7475319758 

Hi Bisham, 

Please provide item returned confirmation. 

Thanks 

Naseem Juma 

From: Bhisham Manwani (TCS) <[email-masked]> 
Sent: Thursday, August 26, 2021 3:22 PM 
To: Apoorv Joshi <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Naseem Juma <[email-masked]>; Megh singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; HAMZA <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: Refund to Benefit - 7475319758 

Dear Naseem, 

Please find below credit removal request please process the refund amount 16.50 

	

Sr. No 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

1710 	

6/23/2021 17:10 	

'677950 	

'BENEFIT 	

'780295 	

1 - Purchase 	

'048 	

16.5 	

'CAPTURED 	

'00 	

'7472563164 	

'202117471286122 	

'117415125380 	

'7 	

'77.69.164.219 	

'ddaa294e-00ba-4286-89a4-ca7b05fb0029 	

'BENEFIT 

Thanks and Regards, 

Bhisham Narayan Manwani 

Email: [ mailto:[email-masked] | [email-masked] ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 21, 2021 2:54 PM 
To: Bhisham Manwani (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Naseem Juma < [ mailto:[email-masked] | [email-masked] ] >; Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; HAMZA < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund to Benefit - 7475319758 

External email sender, please take precaution. 

Hi Bhisham, 

Kindly update us on the below, thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "Megh singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "HAMZA" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 18 August, 2021 08:30:52 
Subject: Re: Refund to Benefit - 7475319758 

Hi Bhisham, 

Kindly update us on the below, thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "HAMZA" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 13, 2021 11:53:13 PM 
Subject: RE: Refund to Benefit - 7475319758 

[ mailto:[email-masked] | @Naseem
 Juma ] 

Can you please help us on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 12, 2021 2:05 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; HAMZA < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund to Benefit - 7475319758 

External email sender, please take precaution. 

Hi Team, 

Please assist to get the below refund done to Benefit. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Megh singh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "HAMZA" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 10, 2021 9:19:58 PM 
Subject: Refund to Benefit - 7475319758 

Hi Megh, 

Hope you are doing well! 

With regards to the order id 7475319758, the refund was processed to My Credits while the customer has used Benefit to place the order. We have pushed the customer, but the customer was persistent that he wants the refund in Benefit. 

We have got the My Credits of BHD 19.80 removed under REL-145060. Kindly process the refund to Benefit. 

Thank you for your help!. 

Regards, 

Apoorv. 

From: "Lakshmi (Jira)" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 6 August, 2021 08:44:20 
Subject: [JIRA] (REL-145060) Change refund mode 

Lakshmi made 2 updates . REL-System Reliability Engineering - Landmark/REL-145060 Change refund mode 

Lakshmi made 2 updates . 

	

	

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C0c2f28bfe2d34b2db90508d9688c10a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655773041810572%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4uRLULitzOcsgjdIAEB0%2Bz%2BURIfI6Dx0l05dbnvT2b8%3D&reserved=0 | REL-System
 Reliability Engineering - Landmark ] 	

/ 	

	

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-145060%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C0c2f28bfe2d34b2db90508d9688c10a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655773041870392%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F%2Fk902SVDNTz1CfPpCDsFQZU8ZPLukgSmuZ3G%2BDJbpU%3D&reserved=0 | REL-145060 ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-145060%3FatlOrigin%3DeyJpIjoiMmQ0OGI3ODA3ZmNmNGNmNzgyMjJkNDY4ZTJkMmE4NjAiLCJwIjoiaiJ9&data=04%7C01%7Cnaseem.juma%40arg.com.bh%7C0c2f28bfe2d34b2db90508d9688c10a0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655773041920098%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ihmg2kdfIZzjio0cHH8mL9nixcDNQi0rz2JeJ8i011M%3D&reserved=0 | Change
 refund mode  ] 

	

Lakshmi 7:11 AM GST 

Resolution: 	

Done 

		

Status: 	

To Be Assigned Completed 

	

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